Data

Alnifaie
Visitor

Hi I put 40 pound on my account to get 40£ unlimited data but the app renew the 30£ 125GB can I change it to UNL DATA I have 10 pound in my acc more

1 REPLY 1
XRaySpeX
EE Community Star
EE Community Star

@Alnifaie : They are 2 diff things. The £40 unlimited data is a 1-off add-on; the £30 pack is your recurring pack. When you added £40 to your credit it auto bought your £30 pack as your previous pack had run out.

You need to buy the unlimited data add-on after you bought your pack.

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