Pay as you go

Understanding Pay As You Go Hibernation – and how to keep your number active

If you have a number on EE pay as you go that you haven't used for a chargeable activity recently, it may be placed into hibernation. Here are all the details you need to know about this process, and how to ensure you don’t lose your number. When wo...

bill

I purchased a SIM card, completed the registration and payment for the plan, it worked the first day and now it doesn't work anymore. I chose a plan for £25 to be topped up every month.

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Resolved! i would like to keep my number

my number is xxxxxxxxxxxx I had it for a very long time and I would like to keep it for another very long time as pay as you go [Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

Subscription pack issues

Hi, I have been trying for sometime to change my subscription pack with my sim. After completing a certain procedure when I confirm my payment a new section appears stating “Additional payer authentication required to complete your payment” ,,, can a...

Re: Plan

I topped up and I want to renew my plan

Resolved! card payment

Hi all. I can't register my card for payment. What to do?

Resolved! Top up

Am I able to top up another number with my credit x

Credit top up

Hello, yesterday I accidentaly made a top up credit payment on a sim card I don't use anymore and it was all good. But after that I tried to top up credit on the sim I'm using and I got a message that additional payer authentication is required and I...

Google Pay

Why doesn't EE allow online topup by this convenient method?

Viewing bills - Pay as you Go (Expenses)

I am a Pay as you Go customer and need to view my bills in order to add to my self-employed expenses.

Adding a pack

Why can’t I add a PACK10, I have tried several times by messaging 150. It goes through all options and I reply but nothing happens

Pack not renewing

My payg pack should have renewed this morning but hasn’t, there is more than enough credit on my account but it hasn’t renewed, anyone able to help, tried phoning ee help but apparently the service is “unavailable” at the moment. Could do with this r...