Pay as you go

Understanding Pay As You Go Hibernation – and how to keep your number active

If you have a number on EE pay as you go that you haven't used for a chargeable activity recently, it may be placed into hibernation. Here are all the details you need to know about this process, and how to ensure you don’t lose your number. When wo...

bill

I purchased a SIM card, completed the registration and payment for the plan, it worked the first day and now it doesn't work anymore. I chose a plan for £25 to be topped up every month.

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Can't get texts

Quite suddenly, starting Dec 2022, my ee pay as you go phone can't receive texts or send texts while in the USA. I am unable to get access to any of the available networks like T-Mobile, Verizon, or ATT. It has always worked before, for approximat...

PAYG cannot be linked with my account

bought a new PAYG sim card, tried to add it to my account which has no number on it, but failed. alert message saying "this number has been linked with other aco**bleep**". why and how to get it sorted?

Resolved! Hi, I am new here. How can i top up and i would like to know how much top up i d

Help！

My PAYG card can only receive text messages overseas, but cannot send text messages or make calls. I have recharged 5 pounds, how to solve it?

I no longer have my simcard and want to cancel my pack

I bought a SIM card this summer to use when im back in the UK thinking it was just pay as you go one time. EE have now taken a second payment of 10£ and I got rid of my simcard when I left the UK.How can I cancel all recurring payments and also recei...

Gift data

Resolved! I can’t use my number

I haven’t been using a SIM card for a while and now it says the caller is not linked to this number. But I did a top up. I can’t lose the number cause it’s attached to many things as bank and emails etc . now I’m in Russia for some time and I can’t g...

Re: Cancelling

hi i want to know how to cancel a pack

2 active subscription

HelloI subscribed to EE £10 data usage last month.I got a notice that my subscription was not successful. I reentered my cars details for another subscription, which was to start tomorrow. I am getting another notice that money would be deducted by...

Add on

When purchasing my sim pack at Heathrow it included an add on which was supposed to allow me to make call in Europe. However I am unable to call and when I checked my account I received a message which says the system is unavailable