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Pay as you go

A place to give pointers and seek advice on using pay as you go.

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We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

JordanTA by • EE Knowledge Specialist
  • 1953 Views
  • 0 replies
  • 7 Helpful

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

JordanTA by • EE Knowledge Specialist
  • 3074 Views
  • 7 replies
  • 10 Helpful

What is pay as you go and flex hibernation, and how do I stop it?

  If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

Jon_K by • Former EE Employee
  • 28728 Views
  • 11 replies
  • 10 Helpful

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it.    How do I make sure my data will rollover?   I...

Leanne_T by • EE Community Support Team
  • 14733 Views
  • 0 replies
  • 6 Helpful

Resolved! EE top up not working on pc or mobile

Had the ususal monthly remider that top up is due, however when doing it via the usual method online via the app, I am unbale to  enter the car cvv number.  When tried online via the pc, it did not owrk either.  The box to type digits into shows a li...

mikeyb69 by • Contributor
  • 567 Views
  • 6 replies
  • 2 Helpful

Pay as you go

Had 10 pound credit on my phone to top up my pack and roll over 20 gb of data but no data rolled over and back down to 8gb not happy

Jayden31 by • Investigator
  • 824 Views
  • 13 replies
  • 1 Helpful

Resolved! Can't send or receive MMS messages

Hi, I don't be able to send or receive MMS messages (photos, voicenotes etc.). I have MMS enabled on my phone but when I send a voicenote or photo it says "Message not sent: Service not activated on network".Hope someone can help 

CJHC11 by • Investigator
  • 3556 Views
  • 6 replies
  • 1 Helpful

top up

i paid my phone bill online. the payment came out of my bank but on EE it’s saying that i haven’t paid

Nerf too borrw credit it's an emergency

Please help me I think I deserve it after all the badges and all the things that I have passed to help people in the past and that I have helped about 20 odd people and I've got about 20 of the awards that I just looked at my profile

Resolved! Renew a pack to another pack

My current pack will end up at 7th of April.But i want to renew it to another pack.How can i do this?

i_yu by • Investigator
  • 547 Views
  • 3 replies
  • 5 Helpful

Sim activation

How can I activate my sim? I already purchased a monthly pack, but I can make any calls nor send text, and I also can’t receive any. And don’t know how to contact customer service. I tried activating the sim myself, through App EE but it didn’t work....

Evelyn08 by • Visitor
  • 423 Views
  • 1 replies
  • 1 Helpful
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