Pay as you go

Understanding Pay As You Go Hibernation – and how to keep your number active

If you have a number on EE pay as you go that you haven't used for a chargeable activity recently, it may be placed into hibernation. Here are all the details you need to know about this process, and how to ensure you don’t lose your number. When wo...

bill

I purchased a SIM card, completed the registration and payment for the plan, it worked the first day and now it doesn't work anymore. I chose a plan for £25 to be topped up every month.

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Resolved! Subscription Pack

We have been overseas for several years but using a PAYG SIM card, mainly for text messages to members of the family in the UK without internet access.We are travelling to the UK shortly and it seems sensible to purchase a Subscription Pack with X am...

Password reset

Hey all,Trying to reset my password but the capture never appears for me to tick. I've tried on a mobile phone and laptop and no joy. Could you help?Scott

eSIM - EE - on iPhone XR

Newly registered. What is the link on ee website to purchase an eSIM and activate it via QR code on my iPhone XR please?

Resolved! Redund

I have topped my account up too much how do I get the money from my re account back to my bank ?

Resolved! I have vpucher want to topup 150 not working i am out of uk

I want to top up i have voucher i am out of england

Charged twice

I've been setting up my new EE sim, whilst purchasing a pack there was a fault. As a result I purchased the pack again, the payment has gone out twice yet no updates have been made to my account? Can anyone shed some light on this one as the conversa...

tried switching to monthly sim only plan

I tried texting SWITCH to 150 on my phone, and it just returns a list of valid codes I can use for texting like BOOST, etc..Currently on an EE pay-as-you-go sim only.I wish to switch as i think my existing sim gives me 5g, even though i am on a 5g ph...

Resolved! Pack not working

I recently purchased a pay as you go sim card and after inserting it on the phone and toping up, it still doesn't work: no internet, no sms/calls. What should I do in this situation?

Eu top up

I have topped up my pay as you go with eu minutes data and calls , but it’s not working. The card is new from U.K. , but I am up Portugal! Any ideas?

Resolved! Pay-as-you-go SIM

I recently bought a pay-as-you-go SIM at the store and topped it up with £10 to start. Now, on my account, it is saying the £10 pack is due to renew next month. Does this mean I will need to pay another £10 for use of the SIM that month?? I bought a ...