Pay as you go

What is pay as you go and flex hibernation, and how do I stop it?

If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Data

Hello I trying to use my data I have credit and want to add on some more and it won’t let me how do I do it

Resolved! Reactivate overseas

my payg went out of credit last month. I am overseas now and will be going to Italy next month and wish to use my payg there. If I top up my account overseas or when I am in Italy, can I re-activate it through the app and use it immediately? It is no...

PAYG : 15->50GB data offer packs

Hi, I'm currently an EE contract customer, and now my OH wishes to switch to EE (much better coverage & speeds). Disappointed by the black friday 'offers' (6 months then more £) she decided to try PAYG - and can switch to contract if/when a good deal...

Top up

I recently had a new number and I phoned EE to update my new number.. so ice topped up thinking I'd get my pack added and it hasn't been added how do I get this added onto my new number?

fix your website or i am going to a different network

the addons page is still not fixed, and now the top up page is broken at the part where it says is this the number you want to top up, when i press continue it just goes to the same page again, you have 7 days to fix these problems

Resolved! I have an old pack / subscription

Will I lose my boosts by changing to a different pack? Thanks.

EE sim card

Hi I’m currently abroad but I have managed to top up £5 on my ER pay as you go sim card. However, every time I try to send a text message it doesn’t work. Please advise as I’m concerned my number will be deleted due to it not being used from Septemb...

Resolved! two mobile numbers

i have two EE numbers, always got credit on both but one i rarely use it is just a spare . will i lose the number for lack of activity? thanks

cannot access addon page ,to buy data !!

tried resetting , why no page access

I want my pay as I go back

I was called 16 11 2022Have been changed to pay monthlyNot what I want