Topped up but still cant use phone.

DAVEF2018 · ‎30-06-2023

I have topped up my pay as you go ee sim with £15. I live in Greece, and I need to have this number for uk pensions banks etc until I change them all to my greek number. I am trying to log into PayPal but they insist on contacting me through this uk number. Trouble is, even after topping up I am not receiving any texts or calls. Is there a reason this is happenning? This is the first time I have topped up in about 4 years, I have £15.25 credit so dp not understand why I do not get any texts or calls, if anyone has an idea I would be grateful. Thanks!

Northerner · ‎30-06-2023

Hi @DAVEF2018

If you haven't used the SIM in 4 years then it's dead. Can you call out on it?

EE hibernation

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

View solution in original post

Northerner · ‎30-06-2023

Hi @DAVEF2018

If you haven't used the SIM in 4 years then it's dead. Can you call out on it?

EE hibernation

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.