Pay as you go

What is pay as you go and flex hibernation, and how do I stop it?

If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Resolved! Data

I had 100gb on pay as you go however it finished before my pack even did so i was wondering why it went through so quick?

Top up my sim card

Hi, I try to top up my charge but the website does not accept my debit card. I change my card, but it does not work.How I can register a payment card?

Free data boosts

As a PAYG customer on a £1 weekly subscription I have built up 800mb of free boost data - 16 * 50mb. This week the boosts were applied at a rate of 10mb each and my data allowance showed as 160mb. Has the value of the data boosts been reduced?

No Service

Can somebody help pls . I just arrive in uk and I cannot top up because there is no service, and I cannot connect to EE at althe sum is on-site the phone but I cannot connect to EE... thanks

Using a £10 sim e-voucher

I have an old iphone 6 I wanted to keep in the car for emergencies. I bought a sim at my local shop along with an e-voucher, Try as I might I cannot get the evoucher to work. Does the e-vocuher have to connect to an EE phone because if so I am stu...

subscription pack extra data

I bought a sim with a 20GB extra data for £10 but it only shows 5GB on my account.How do I contact someone to credit the rest.

Pay as you go options

My question is around subscriptions: I wanted to renew for a month with a pay as you go option, but when I try to do that only monthly subscriptions that renew every month appear. Are the other pay as you go options (without subscriptions) not availa...

Topup only getting 30g not 70 as advertised

Hi have just got my pay as you go sim said I would get 70g but top up is only 30g

Data top-up ends on date of payment?

Not sure why it's saying it will end on the date of purchase?

Top up

Hi Good evening, I bought a 15 pounds top up but it did not activated yet,and I really need Internet Could you please help me and activate my top up. Best Regards xxxxx xxxxxx [Mod edit: Please do not post personal information on the public board. Th...