Pay as you go

Understanding Pay As You Go Hibernation – and how to keep your number active

If you have a number on EE pay as you go that you haven't used for a chargeable activity recently, it may be placed into hibernation. Here are all the details you need to know about this process, and how to ensure you don’t lose your number. When wo...

bill

I purchased a SIM card, completed the registration and payment for the plan, it worked the first day and now it doesn't work anymore. I chose a plan for £25 to be topped up every month.

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Help needed

Hi, I live abroad and signed up for the subscription pack as I could not work out how to use the credit I had topped up for a pack. I have just cancelled my subscription but was a day late before it renewed. Is it possible to get a refund? Alternativ...

Phone number change

Hello - my phone number (xxxxxxxxxxx) was meant to move over today to a pay as you go sim - that current sim has stopped working but my number hasn’t changed to my new pay as you go sim [Mod edit: Please do not post phone numbers on the public board...

eu roaming charges

We have a £5 monthly subscription which gets us minutes texts and a small amount data which rolls over. We are told that from June 6th there needs to be an extra charge for using the data in the EU. Can we assume that telephoning and texting EU and U...

Do not go to confirm the payment with the catdul

Do not go to pay by card, writes me to confirm the card payment but I do not see anything where I can confirm the recharge of the card of 30 £

Mobile number not recognised

I have been abroad and want to re -activate my mobile number. But I am being told it is not recognised, but definitley an EE number as have sim card. Any suggestions as to how to contact someone to advise ? I have not found an address to write to a...

EU Roaming

I've got text from EE that since 6th June 2023 there charges to EU Roaming. Are there any options to keep my EU Roaming? Maybe changing my pack?

Pacote 50 gigas

Olá pessoal, ontem comprei um pacote de £20.00 para 50 gigas de Internet e hoje está dizendo que não tenho Internet, alguém sabe me dizer o que houve

Going to pay as you

I have contract and I want to go to pay as you go

Resolved! can i switch phone from pay monthly to pay as you go?

Can a pay monthly phone be changed to a pay as you go phone and retaining the same telephone number, if so how do we go about this?

Pay as You Go Pack Top Up

Hi Is there currently an issue with the payment section of the pay as you go pack top up? When I select the pack I want and enter my card details there should be a bank verification box that appears at the end of the purchase stage but I just get a ...