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Lichfield

janiswong
Visitor

I have subscribed a pack and received the SIM card on Tuesday. I then activated the card but cannot connect to the internet so far. I checked my account it says I have to pay and top up credits. However, I paid the pack already with 15GB. What should I do?

1 REPLY 1
Katie_B
EE Community Support Team

Hi @janiswong

Welcome to the community. 

What does text AL to 150 report?

Katie