Pay as you go

Understanding Pay As You Go Hibernation – and how to keep your number active

If you have a number on EE pay as you go that you haven't used for a chargeable activity recently, it may be placed into hibernation. Here are all the details you need to know about this process, and how to ensure you don’t lose your number. When wo...

bill

I purchased a SIM card, completed the registration and payment for the plan, it worked the first day and now it doesn't work anymore. I chose a plan for £25 to be topped up every month.

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Viewing bills - Pay as you Go (Expenses)

I am a Pay as you Go customer and need to view my bills in order to add to my self-employed expenses.

Adding a pack

Why can’t I add a PACK10, I have tried several times by messaging 150. It goes through all options and I reply but nothing happens

Pack not renewing

My payg pack should have renewed this morning but hasn’t, there is more than enough credit on my account but it hasn’t renewed, anyone able to help, tried phoning ee help but apparently the service is “unavailable” at the moment. Could do with this r...

No text sent to my number for recent too up

I can’t log into my NHS app. The security code always come by message.Now, no message arrives. Is my number still active

Top up Pay as you go.

I haven't used my pay as you go number for a long time and I'm having difficulty topping up the number.

EU roaming

I've been a pay as you go customer for the last 4 years. I've generally been happy with the service and never been tempted to switch provider as a result. But like most corporations, EE can't resist the temptation to squeeze as much out of their cus...

Resolved! PAYG SIM credit not showing on account

Hi, I had my new PAYG SIM delivered 2 days ago. When I ordered it online 1 week ago I paid for £20 credit and selected a monthly top up plan 50gb with calls. The plan selection is showing on my account, but no credit yet, so I cannot make calls or se...

Top up payment

Had several attempts to top up my pay as you go data card that is running on an iPad Pro and every time I go to the banking app to confirm the payment the ee app returns me to the startup page…I had to give up after four attempts as I can’t keep play...

Want to check balance on sim card on iPad

We bought a sim card at HEATHROW, put it in iPad, no access to a phone (not needed). How and where can we check the balance or keep track if usage? The ee app does not work as it asks for a phone number. If I put in my Australian contact number, it s...

New payment method error

I have tried to attach my new card for payment to my ongoing pack but as I have done this it repeatedly tells me the payment has failed (error). Please advise