Pay as you go

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What is pay as you go and flex hibernation, and how do I stop it?

If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Resolved! I can't make a subscription top up

Hi

Hello

Missing Boost Stamp

It looks like im missing a boost stamp 1/2 after purchasing a £10+ pack on the 27th If i text boost to 150 is says that i am 2 more packs away from being able to add another boostI did not get a 500mb boost on the 27th as expected|, but did expect st...

Resolved! Dont know sim phone number to top up

Hi I threw away the packaging before registering sim now I can't top up and it's stopped working

Resolved! Trying to top up data plan but getting an error message. Is the paying site down

Re: I bought a package I can't make calls or receiveI bought a package I can't m

Hi Vane. I'm the same. Every other feature works but no recieving or making calls & can't get anyone to help me at EE. I switched from 02 this morning & now I wish I hadn't.

Credit not showing

Hello,I bought a pack with Pay as you Go sim card about a week ago, the sim card is now in my phone and the number transfer has been completed yesterday.However the credit says £0 although my debit card has been credited £15.How do I activate the pac...

Combining balances

I have two EE phones on payg but now only need one. Can I transfer the current balance from one to the other?

Pay as u go sim stopped working electric gate

Hi , last week for no reason pay as u go sim has stopped working in electric gates module . Sim works fine in phone can make call as tex, Gate module works fine with O2 sim. Tried 2G,3G,4G bands and none of these no longer work with electric gates u...

Resolved! Refund

Hello. I use pay as you go during my trip. Today I renew my sim to 10£ pack. But I want to change it to 5£ pack. So I text 150 Now. Will My 10£ refund? Because It is downgraded and I didn't use a data or something. I changed my pack to 5£ but I won...