sim card not working in thailand

stevew77 · ‎06-07-2023

my esim card receives txt messages in thailand from the uk but I cant send any txt message or make any phone calls.

I am on PAYG and I have credit EE told me I need to send 1 txt per month to keep my number active, I dont want to lose my number as I have had it for years. Im in thailand till next year I called EE and explained everything to them and they said it would be fine. but I cant send any txt top keep my number active.

Local sim card works fine.

Iphone 14 pro max

Please help....

Northerner · ‎06-07-2023

Hi @stevew77

You need to make a chargeable call or text:

EE hibernation.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

XRaySpeX · ‎06-07-2023

You can't have an eSIM on EE PAYG.

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