The EE Community

Top Up has vanished from my account

I topped up my phone by £10 yesterday morning, didn't use it all day and then when I did try to make a call late afternoon I was told I had 10p in my account, not enough to make a call with. Anyone else experience this? Thanks 

Very slow data on unlimited sim

HiWasn't sure to tag this onto another thread or start a new one but couldn't see the exact issue I'm facing so, here we are.I recently bought a 5g unlimited plan as EE had the best coverage in my area. The speed checked shows excellent outdoor and g...

New customer to EE

Hello, Can anyone supply an email address that I can email all the poor service I am experiencing since joining 

Home Screen

Myself and partner both have an iPhone 14, my partner can turn mobile data on and off from the Home Screen. When I try to do it I can turn it on from the home screen but to turn it off I have to go into the settings in the mobile data and turn it off...

Keep getting an error message when trying to change my broadband deal/contract

Hi,My broadband contract ran out this month and I've been charged out of contract prices for June (it would have been nice had EE sent me an email warning me before it happened instead of after). In any case, I'm trying to get it sorted out - I want ...

Why can I no longer get a 5G signal in part of my house where the Smart Hub is?

This morning our (previously strong, 400/80Mbps) 5G signal more or less vanished - nothing on the 5G Smart Hub and two  iPhones (2023 & 2024 models) could not connect. EE insist all masts working okay. Ping tests = no service, 98% packet loss (every ...

Billing disappeared

No network connection

Hi. My elderly mother in law upgraded her sim card from payg to monthly contract, but me n my husband and both tried to activate her new sim that her old number has been transferred to with no avail. She has standard nokia phone as she dont use a sma...

Roaming in Albania

As it is not possible to buy roaming in advance when travelling to Albania my son is now in Albania  it you’ve disabled both your website and app so he cannot buy his roaming pass !!!You knew this was coming yet there was not warning message sent and...

NO 4G OR 5G around large parts of lancashire. Anyone else? Where abouts are you?

Hi everyone,I'm in Skelmersdale, Lancs and have not had a usable 4G or 5G signal in various places across the northwest since maybe Wednesday or Thursday. Here are places I have observed this out and about where previously I always had full signal. S...