Pay as you go

Understanding Pay As You Go Hibernation – and how to keep your number active

If you have a number on EE pay as you go that you haven't used for a chargeable activity recently, it may be placed into hibernation. Here are all the details you need to know about this process, and how to ensure you don’t lose your number. When wo...

bill

I purchased a SIM card, completed the registration and payment for the plan, it worked the first day and now it doesn't work anymore. I chose a plan for £25 to be topped up every month.

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Messages telling me I have run out of data

I'm getting frequent messages whilst I'm at work telling me I have run out of data. The messages ask me to buy an extra 100mb of data. I have had four of these in the past week. I rely on data to log in and out of my job, so that is a real problem. H...

Pack change

I need to change my pack with immediate effect

Mobile data isn’t working

I have a pay as you go sim but my mobile data isn’t working even though it’s turned on

Resolved! i would like to keep my number

my number is xxxxxxxxxxxx I had it for a very long time and I would like to keep it for another very long time as pay as you go [Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

Subscription pack issues

Hi, I have been trying for sometime to change my subscription pack with my sim. After completing a certain procedure when I confirm my payment a new section appears stating “Additional payer authentication required to complete your payment” ,,, can a...

Re: Plan

I topped up and I want to renew my plan

Resolved! card payment

Hi all. I can't register my card for payment. What to do?

Resolved! Top up

Am I able to top up another number with my credit x

Credit top up

Hello, yesterday I accidentaly made a top up credit payment on a sim card I don't use anymore and it was all good. But after that I tried to top up credit on the sim I'm using and I got a message that additional payer authentication is required and I...

Google Pay

Why doesn't EE allow online topup by this convenient method?