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Resolved! Immoral and illogical early termination fee (moving from Plusnet)
EE and Plusnet are - apparently - exactly the same company.So why do Plusnet charge a termination fee when an EE salesman persuades me to switch.And why does the EE salesman say I will definitely get the termination fee back?You can't have it both wa...
Being added to an A/C as a 3rd party contact via call with Customer Services
Good Afternoon, Just seeking clarity on something - My father is the account holder and bill payer - however I am the primary user of the internet in our house. I did some research on these forums and found that it's possible for an account holder to...
Hi, my sim card is not connecting and doesn't appear pin my phone's settings
Hi, my sim card is not connecting and doesn't appear pin my phone's settings. I've removed and cleaned it but still the same. I have travelled today and throughout it is showing the same issue. There are no obvious menu options on the website to req...
Upgrade from Legacy FTTC to New EE Full Fibre
I recently upgraded my legacy EE Fibre Plus plan (FTTC 80 Meg) to New EE Full Fibre 150 (FTTP 150 Meg), but could just as well have been any Full Fibre up to at least 1 Gig. It all went smoothly as to be hoped & expected. In early Dec. 2024 I ordered...
'Dodgy' EE Apple TV box
HiI wanted to compare Apple Music with Amazon using HDMI into an AVR. I saw a new, cheap EE Apple TV box on eBay so I bought it. Then I started my research and found that these boxes are not normally sold and when I got it I had a few problems as I...
Wifi download speeds on xbox
Hi my internet download speeds on my xbox are incredibly slow even when the xbox is the only thing on connected to the internet it’s slow. I have full fibre 500 and my guaranteed minimum speed is meant to be 425 mbps my xbox is connected to my intern...
Getting new phone today, I normally go into shop for this .
However my shop in RUGBY has been closed and I'm unable to get to Daventry, I've been talked through the very "simple" steps to transfer my data from my present phone to my new one . I've downloaded SmartSwitch but my concern is that I've had a few ...
Linking Mobile & Broadband accounts
I've been trying to link my mobile & broadband accounts as I'm overdue for a upgrade on my mobile contract (in fact, all 3 of us that I manage on my account are overdue an upgrade) but every time I try and do it on the website it comes back with sayi...
Orange internet light onTP-Link Archer AXE75 router on full fibre.
I have full fibre broadband and poor WiFi, so I bought an TP-link Archer AXE75 router. I installed it OK but the Internet light is orange, and I cannot log in to the router as there is no connection. Reconnecting the original equipment works as befor...
Not able to make voice calls while roaming in Portugal since electricity outage
On 29April there was countrywide outage of power in Spain and Portugal which also affected mobile phone networks etc. I am in Portugal and have not been able to make voice calls since. I have rebooted my phone many times, turned off automatic network...
