Pay as you go

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What is pay as you go and flex hibernation, and how do I stop it?

If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Unable to start pack early

Unable to start pack early have texted now to 150 and just getting the following messageSorry we didn't catch that. You can now set up this pack to be paid for every 30 days using your registered credit/debit card. You won't need to top up and you ca...

Resolved! Can't top up on my Pay as you go phone

Hello . My phone is pay as you go at the moment and I'm trying to top up. I am receiving an error message. I have also tried to start a chat for the mobile care team and the start button will not come up. Pls can you help to advise asap as I am not a...

Resolved! Credit not being used when making calls

Hello,Is EE giving away free call time by any chance? My old phone has credit on it so I tried to use it. The credit balance is the same as before I made a call. Tried it a second time still the same. My calls are recorded on account but no charg...

First bill

Hi I am trying to load my package on my pay as you go I go to my bank details to rollover every 30 day Then no minutes appear so what am I doing wrong.Thanks

Resolved! how do I

I, have a t-mobile payg number and need to change my debit card used to top up via 150, how can I do this ?Steve

Deregistration while abroad.

As soon as I made a successful call abroad , EE seems to have deregistered my number. So now it is impossible to contact EE despite having ample credit and use of my wife's data hub. Why is there no online chat facility to contact EE?

top up mobile .obile which i pay for month by month whilst visit from Australia

I have an EE mobile which I pay for month by month whilst visiting from Australia,can I top it up to call overseas

Recharge

I recharge yesterday 15 but not recharge but my blancnce cut from my bank accoun

Automatic Card Payment Not Working

I have an EE pay monthly sim. Seems like my automatic payment did not come off this month. Also myEE isn't processing a manual card payment? Phone is not connecting mobile calls, saying "You have insufficient credit,"? Is this an ongoing issue? Haven...

Customer help

I am trying to purchase phone and Apple Watch keeps asking me to add EE number and devices I haven’t got any please advise