Pay as you go

Understanding Pay As You Go Hibernation – and how to keep your number active

If you have a number on EE pay as you go that you haven't used for a chargeable activity recently, it may be placed into hibernation. Here are all the details you need to know about this process, and how to ensure you don’t lose your number. When wo...

bill

I purchased a SIM card, completed the registration and payment for the plan, it worked the first day and now it doesn't work anymore. I chose a plan for £25 to be topped up every month.

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Resolved! How to change my card number on EE app

I need to top up my credit but I am not able to do because I need to change my card number that It has been recently renewed, how can I do that?

Re: Money

hello already I don't use internet anymore and already I lost your sim card and I was charged 18 pounds for internet please return my scrip!!!!

Resolved! Money

hello, I canceled my subscription and paid from my mobile account, I keep getting money from my card, I want to stop this.

Adding a device without getting a code

Is therea way to add a device to my account without having it in my possession?My daughter is visiting the UK, purchased and installed an ee sim pay as you go card, but is having difficulties adding it to her account. I have access to the account, b...

payg top up

i topped up my phone on 23 as asked to ,why did i not get my free mins and texts.

Resolved! My sim need top up

Hi, dear what can I do to top up my SIM card?I can’t found the option on my EE account

Resolved! PAYG top up from another phone.

Hi. I have a paygo sim for data use at our caravan. We are looking into having the guests buy extra data, as they are going through like mad! Can it be topped up by a different phone number or am I the only one that can top up please?

Top-up made but no data or call allowance

My 30GBP pack was supposed to renew today. I topped up last night. Credit is showing 35GBP on the website and when texting 150. But my data isn't working and the website says I have 0 data, 0 minutes, and 0 texts. Please help!

Resolved! Pack didn't start

I used EE for a while and recently I realised I had no data. I looked at My EE and it said my payment didn't go through, and when I look at what happened it says they were unable to complete my request (this has happened for days)Is there a way I can...

EE first time user and data not coming in

Hi, I bought a multi SIM card from EE and paid £15 for the data top up. After putting in the SIM card into my EE mobile, the data (subscription pack) is not available. My account value is £0. What should I do? Can someone please help?