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Data pack not working

Mairead9
Explorer

‎17-07-2023 03:37 PM

I purchased a £15 bundle on a pay and go EE SIM card. Despite paying for the pack and my EE account showing that I have the data available to use until 14th august, it will not work. It did initially work for a few hours but then it just stopped working.  

I have tried restarting my phone and I have also tried re-setting my network settings. Any help would be appreciated! 

0 Helpful
3 REPLIES 3
XRaySpeX
EE Community Star
EE Community Star

‎17-07-2023 03:45 PM

@Mairead9 : Can you make calls & texts?

What does texting AL to 150 from your no. fully report verbatim (it is free)?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
Mairead9
Explorer
In response to XRaySpeX

‎17-07-2023 04:51 PM

 

 Hi,

Nope, I can’t make calls or texts. 

IMG_8188.png

 

 

IMG_8189.jpeg

0 Helpful
Christopher_G
EE Community Support Team
In response to Mairead9

‎17-07-2023 06:38 PM

Hi @Mairead9 

I recommend speaking to our Mobile Care team so they can check everything from our side for you.

Chris