Pay as you go

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What is pay as you go and flex hibernation, and how do I stop it?

If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Sim Card hasn’t arrived

I have ordered a pay as you go SIM card and it has been nearly 2 weeks and I haven’t received my SIM card.please help me.

Replenishment

I topped up my account, instead of buying a 100 GB package, how can I transfer this money from my account to buy a plan

Resolved! Free boosts

I just want to know about free boosts,how many times I'll got the free boosts by paying 10£ or above,and what is the 6 time free boosts?

Resolved! Top up

change a new phone number and edited the new number on EE app. How’re when back to top up page, old phone number remains but the new number didn’t show up. How can I top up?

Data

I currently have a £10 pack deal which gives me extra data for the first six months (20 gb instead of 5gb) I have used 5gb of data and now my phone said I have no data left? I have three months of this deal to run.Thanks

I need to get my data now

I need my data now a pay a pac but is just next month

Lichfield

I have subscribed a pack and received the SIM card on Tuesday. I then activated the card but cannot connect to the internet so far. I checked my account it says I have to pay and top up credits. However, I paid the pack already with 15GB. What should...

Renewal of data without permission

I typed a "Stop Pack" on the 4th of December because I travelled abroad, and I came back on the 17th of January 2023, to find out that the pack had been renewed days earlier and deduction made to my Bank Account, without my authorisation. Can someo...

No calls going through

This is ridiculous. I purchased an EE Sim card yesterday with 500 minutes. Got on line and registered with a card to top it off. Have not been able to make one phone call using this service. Every time I try to make a phone call it tells me the s...

Change pack

I just topped up and my pack renewed automatically now I don't have enough to buy the pack I actually wanted to choose. How can I change?