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Pay as you go

A place to give pointers and seek advice on using pay as you go.

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We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

JordanTA by • EE Knowledge Specialist
  • 3303 Views
  • 0 replies
  • 7 Helpful

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

JordanTA by • EE Knowledge Specialist
  • 7862 Views
  • 9 replies
  • 11 Helpful

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it.    How do I make sure my data will rollover?   I...

Leanne_T by • EE Community Support Team
  • 16836 Views
  • 0 replies
  • 6 Helpful

can't subscribe to packs

Hi, Im trying to subscribe from one of EE's packs but then it won't go through. I have enough balance and all, but it's stuck on the paying option. I tried paying through top up as well as with my card, but still to no avail.

Jam1617 by • Investigator
  • 1133 Views
  • 5 replies
  • 1 Helpful

Roaming charges

HiI have just finished a 24 month contract and moved to payg. When I was doing the online chat to swap over I asked the question about roaming charges. And I was told twice I can definitely use my subscription pack data, calls and texts in the eu. Is...

Bot by • Investigator
  • 657 Views
  • 3 replies
  • 1 Helpful

Using credit for your pack

I previously had over £7 as credit and added extra £10 yesterday for the £10 Pack. However it keeps asking me to top up in order to activate the pack. How many times do I need to top up for a pack? My account currently has £17.34

Adela7 by • Explorer
  • 692 Views
  • 3 replies
  • 0 Helpful

Resolved! PAYG TO PAYM 20% off offer

I’m thinking of switching to PAYM from PAYG and I wan’t to keep my number and get the discount, I’ve been with EE and had this number for a year now, Although when I text switch to 150 I don’t get a discount code. (I did buy a £10 pack around a month...

Amaan8 by • Visitor
  • 610 Views
  • 1 replies
  • 2 Helpful

The credit account did not receive the top-up amount

In order to buy a data package, I recharged 10 pounds, and the credit card deduction was successful, but there was no record in the credit account. I then recharged 9 pounds, and after success, I spent 8 pounds from the credit account to buy a 2G dat...

TheoWANG by • Contributor
  • 803 Views
  • 1 replies
  • 1 Helpful

Pay as you go credit

My aunt recently passed away leaving £70 of credit on her EE pay as you go mobile.  My uncle hates modern phones and refuses to use my aunts phone as he prefers his own which is also EE pay as you go.  Is there a way to transfer the credit from my au...

DebraP by • Visitor
  • 498 Views
  • 1 replies
  • 0 Helpful

MY EE

i have been trying to top up my phone with the £15 pack for the past 2-3 months and it says payment was not successful, we have tried with a different card and choosing another pack, and it hasn’t worked for months, if i can’t get my credit back or i...

I want to confirm my payment

It says “Additional payer authentication required to complete your payment.” how i confirm it? I choose the pack of 15£  please help!thanksNoody

Noody by • Visitor
  • 474 Views
  • 1 replies
  • 1 Helpful
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