The credit account did not receive the top-up amount

TheoWANG
Contributor
Contributor

‎11-07-2023 03:36 AM

In order to buy a data package, I recharged 10 pounds, and the credit card deduction was successful, but there was no record in the credit account. I then recharged 9 pounds, and after success, I spent 8 pounds from the credit account to buy a 2G data package.

However, the top-up record of £10 has still not entered the credit account, what should I do?

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1 REPLY 1
XRaySpeX
EE Community Star
EE Community Star

‎11-07-2023 06:25 AM - edited ‎11-07-2023 06:28 AM

@TheoWANG : Didn't your £10 credit auto bought your Pack immediately?

What does texting AL to 150 from your no. fully report verbatim (it is free)?

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