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MY EE

Rachelle8519
Visitor

‎10-07-2023 04:40 PM

i have been trying to top up my phone with the £15 pack for the past 2-3 months and it says payment was not successful, we have tried with a different card and choosing another pack, and it hasn’t worked for months, if i can’t get my credit back or if you can’t help i will be leaving EE as i can’t do anything with my phone with no credit, 

can you help in anyway

thanks 

olivia 

0 Helpful
1 REPLY 1
XRaySpeX
EE Community Star
EE Community Star

‎10-07-2023 05:03 PM

You don't top-up with packs, you top-up with money & then buy the pack from that credit.

What does texting AL to 150 from your no. fully report verbatim (it is free)?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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