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Using credit for your pack

Adela7
Explorer

‎11-07-2023 07:23 AM

I previously had over £7 as credit and added extra £10 yesterday for the £10 Pack. However it keeps asking me to top up in order to activate the pack. How many times do I need to top up for a pack? My account currently has £17.34

0 Helpful
3 REPLIES 3
Chris_B
EE Community Star
EE Community Star

‎11-07-2023 08:17 AM

@Adela7  Try restarting the device. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
0 Helpful
Adela7
Explorer
In response to Chris_B

‎11-07-2023 08:46 AM

Tried it. Still not working

0 Helpful
XRaySpeX
EE Community Star
EE Community Star

‎11-07-2023 09:59 AM

What does texting AL to 150 from your no. fully report verbatim (it is free)?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful