Call barring

[EUGENius1983]

Hi...I cannot use my ee sim because the call barring is on,I'm on pay as you go,but I spent money on my sim ,the call barring password I didn't put so I don't know it I cannot use the sim please I need your help

[Alex_M]

Hi @EUGENius1983 

Are you currently in the UK trying to make calls to other UK numbers?

Thanks,

Alex

[EUGENius1983]

Hi Alex
No I'm not in uk,I'm in Europe and call baring asked me a password 4 digits
that I don't know to turn it off

Thanks

[Christopher_G]

Try using 1111, @EUGENius1983 

That's the default PIN, unless you've changed it previously.

Chris

[Alex_M]

Did you text ROAMING to 150 before you left the UK?

You may need to go into your My EE account and enable data roaming if not.

Thanks,
Alex

[EUGENius1983]

Hi
No I didn't text roaming and i don't kniw what to do
I cannot receive text call or make calls
Can you please help me?

Sent from Samsung Mobile

[Alex_M]

Sorry I just noticed that you mentioned you are on PAYG - so texting ROAMING isn't relevant.

Did you make a call in the UK before you left for Europe?

[James_B]

Hi @EUGENius1983,

Don't worry, roaming is activated by default on pay as you go accounts.

Where are you being asked for a PIN? In your phone's settings?

James

[EUGENius1983]

Yes James
In my phone setteing they asked me for pin

Sent from Samsung Mobile

[James_B]

Hi @EUGENius1983,

Which phone are you using? Can you let me know which menu options you selected before being asked for a PIN?

Thanks

James