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i'm sorry but you are not eligible for this add on

kamilmichal
Visitor

‎29-06-2023 01:49 PM - last edited on ‎29-06-2023 03:39 PM by EE Community Moderator

please change the package. I have an old sim card broadband. I can not roam in Poland.
Thank you in advance . No xxxxxxxxxxx
Kamil

ee problem.jpeg

[Mod edit: Please do not post personal information on the public board. Thanks!]

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1 REPLY 1
XRaySpeX
EE Community Star
EE Community Star

‎29-06-2023 01:59 PM

@kamilmichal : Do you have an active PAYG pack? If not, that is why you are not eligible.

See Pay As You Go charges for roaming in the EU:

  1. You must have an active Subscription Pack to opt in to these charges

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

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