i'm sorry but you are not eligible for this add on

kamilmichal
Visitor

please change the package. I have an old sim card broadband. I can not roam in Poland.
Thank you in advance . No xxxxxxxxxxx
Kamil

ee problem.jpeg

[Mod edit: Please do not post personal information on the public board. Thanks!]

1 REPLY 1
XRaySpeX
EE Community Star
EE Community Star

@kamilmichal : Do you have an active PAYG pack? If not, that is why you are not eligible.

See Pay As You Go charges for roaming in the EU:

  1. You must have an active Subscription Pack to opt in to these charges

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP