Can't buy a plan.

[leonieuk]

I am trying to purchase a plan. Plenty of credit on account. Response is 'sorry there's a problem"

[Alex_M]

Hi @leonieuk,

Which pack are you trying to purchase? You can text a code to 150 (see below) to purchase a pack if the app is not working for you.

Pack Name	Data	Minutes	Texts	Duration	Text to 150
£5 Pack	250MB	250	500	30 days	PACK05
£10 Pack	5GB	500	Unlimited	30 days	PACK10
£15 Pack	15GB	Unlimited	Unlimited	30 days	PACK15
£20 Pack	30GB	Unlimited	Unlimited	30 days	PACK20
£30 Pack	100GB	Unlimited	Unlimited	30 days	PACK30

Thanks,
Alex

[leonieuk]

Thank you Alex. Delighted at a rapid response. I am in Spain but fly to UK tomorrow. I did not want to turn my phone with the EE sim on until I reach UK as, from past bitter experience, EE seems to zap away my credit for receiving texts or data charges because I am not in UK. This also happened in Australia! EE left me with 25cents credit. EE would also probably charge the 2.50 daily charge for EU roaming. I don't need the EE phone/sim until I reach UK as I have a Spanish phone.

So, I was trying to do everything on my laptop. The top up was successful but it won't allow me to activate the 5 pound pack. Don't worry about the 'disappeared funds'. I'd just be happy to be able to activate the 5 pound pack.

[Alex_M]

Right, you won't be able to text 150 until you return to the UK. But as soon as you do, it should work right away.

Thanks,
Alex

[leonieuk · Accepted solution]

Thank you.

[XRaySpeX]

There isn't a £5 pack. You've been given an out-of-date list. They are now:

Pay as you go packs

Pack Name	Data	Minutes	Texts	Duration	Text to 150
£10 Subscription Pack	8GB	500	Unlimited	30 days	PACK10
£15 Subscription Pack	25GB	Unlimited	Unlimited	30 days	PACK15
£20 Subscription Pack	50GB	Unlimited	Unlimited	30 days	PACK20
£30 Subscription Pack	125GB	Unlimited	Unlimited	30 days	PACK30

[Alex_M]

Thanks for letting me know! 😊