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Unwarranted Charge

8672
Contributor
Contributor

I have been charged a roaming charge for a call I did not make. How do I get this put right on PAYG

 There appears to be no way of contacting EE apart from 150. Will I be charged for texting 150 from the EU?

2 REPLIES 2
James_B
EE Community Manager
EE Community Manager

Hi @8672,

Welcome to the EE Community. 🙂

What was the charge listed as in My EE?

James

Chris_B
EE Community Star
EE Community Star

@8672   If you use your device in the EU you are charged for it that includes using data.   Even if you receive a email that’s data usage.  

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.