26-06-2023 12:54 PM
I am trying to purchase a plan. Plenty of credit on account. Response is 'sorry there's a problem"
Solved! See the answer below or view the solution in context.
26-06-2023 01:34 PM
Thank you.
26-06-2023 01:02 PM
Hi @leonieuk,
Which pack are you trying to purchase? You can text a code to 150 (see below) to purchase a pack if the app is not working for you.
Pack Name | Data | Minutes | Texts | Duration | Text to 150 |
£5 Pack | 250MB | 250 | 500 | 30 days | PACK05 |
£10 Pack | 5GB | 500 | Unlimited | 30 days | PACK10 |
£15 Pack | 15GB | Unlimited | Unlimited | 30 days | PACK15 |
£20 Pack | 30GB | Unlimited | Unlimited | 30 days | PACK20 |
£30 Pack | 100GB | Unlimited | Unlimited | 30 days | PACK30 |
Thanks,
Alex
26-06-2023 01:27 PM
Thank you Alex. Delighted at a rapid response. I am in Spain but fly to UK tomorrow. I did not want to turn my phone with the EE sim on until I reach UK as, from past bitter experience, EE seems to zap away my credit for receiving texts or data charges because I am not in UK. This also happened in Australia! EE left me with 25cents credit. EE would also probably charge the 2.50 daily charge for EU roaming. I don't need the EE phone/sim until I reach UK as I have a Spanish phone.
So, I was trying to do everything on my laptop. The top up was successful but it won't allow me to activate the 5 pound pack. Don't worry about the 'disappeared funds'. I'd just be happy to be able to activate the 5 pound pack.
26-06-2023 01:28 PM
Right, you won't be able to text 150 until you return to the UK. But as soon as you do, it should work right away.
Thanks,
Alex
26-06-2023 01:34 PM
Thank you.
26-06-2023 02:17 PM
There isn't a £5 pack. You've been given an out-of-date list. They are now:
Pack Name | Data | Minutes | Texts | Duration | Text to 150 |
£10 Subscription Pack | 8GB | 500 | Unlimited | 30 days | PACK10 |
£15 Subscription Pack | 25GB | Unlimited | Unlimited | 30 days | PACK15 |
£20 Subscription Pack | 50GB | Unlimited | Unlimited | 30 days | PACK20 |
£30 Subscription Pack | 125GB | Unlimited | Unlimited | 30 days | PACK30 |
26-06-2023 02:54 PM
Thanks for letting me know! 😊