PAYG roaming code not working

billbillbill · ‎16-06-2023

I’ve been texting ROAMEU7D to 150 since arriving in France, as instructed by you for the 7 day roaming pack. It’s not working. I have credit on my account. No option to do it via the app or webpage either.

XRaySpeX · ‎16-06-2023

Do you still have an active pack? Not having 1 would make you ineligible for the PAYG roaming add-ons.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

billbillbill · ‎16-06-2023

Yes, I have an active pack.

Cayden · ‎16-06-2023

No solution given untill now.

XRaySpeX · ‎16-06-2023

Oh, & what is that solution?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

KCHAM42 · ‎16-06-2023

Having same problem

what is solution offered?

billbillbill · ‎17-06-2023

I called and they did it over the phone. They didn’t know why it didn’t work either!

Leanne_T · ‎17-06-2023

Thanks for coming back and letting us know @billbillbill

Leanne.

Micha2 · ‎24-06-2023

What number did you call because my sister is in the same position and not able to get through to ee? Only giving top up options.

billbillbill · ‎24-06-2023

I call this one +44 7953 966250