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Pay as you go

A place to give pointers and seek advice on using pay as you go.

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bill

I purchased a SIM card, completed the registration and payment for the plan, it worked the first day and now it doesn't work anymore. I chose a plan for £25 to be topped up every month.

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

JordanTA by • EE Knowledge Specialist
  • 2292 Views
  • 0 replies
  • 7 Helpful

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

JordanTA by • EE Knowledge Specialist
  • 3793 Views
  • 7 replies
  • 10 Helpful

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it.    How do I make sure my data will rollover?   I...

Leanne_T by • EE Community Support Team
  • 15226 Views
  • 0 replies
  • 6 Helpful

Access charge

hi is there anyone that can help me I topped up my phone as pay as you go and now that I am in a different country there is a restriction and a access charge which I will pay however I got a message off EE telling me to reply with a code that they to...

Switching from Sim Local to PAYG sims

Hi,I am currently using a sim that I bought from the Sim Local store at the airport a few months ago. Up until now, it all worked fine. But I have just come to realise that with this Sim Local sim, it would not allow me to switch to other subscriptio...

swan534 by • Visitor
  • 770 Views
  • 5 replies
  • 0 Helpful

Resolved! Error message when trying to purchase a new add-on

Hi, I am getting an error message when trying to purchase a new Unlimited Data add-on. First I was told I needed £50 credit to purchase an add-on which used to cost £40. When I checked the ADD DATA option, it still said UNL DATA add-on costs £40. Any...

Keziah4 by • Investigator
  • 2017 Views
  • 12 replies
  • 2 Helpful

Pay as you go

Hello,I have a £5 credit in my EE account. I want to use it to purchase a £5 pack from the website but am not finding where to choose that option. Things I have tried:1. Texting 150 with PACK05I got the reply of "Sorry I could not recognise that."2. ...

MRF1 by • Visitor
  • 705 Views
  • 2 replies
  • 0 Helpful

Resolved! Data

How much data will I get if I top up £20

How can I get my PAC code

My sim is pay as you go. I used to top up £5 via ee app. Today my sms service stopped working so I logged in, tried topping up with my £5 credit, then see you no longer do the £5 top up.Without sms service I cannot use text 150 for help, top up, or a...

No credit, cannot call or send sms

Hello,I have bought Subscription pack £10 (new sim). I have already receive message saying my number (from O2) was successfully transfered. I have restarted phone several times. But I cannot make calls it says I have not enough credit (credit shows £...

Payment issue

Hi, why do I have issues everytime when I try to process a payment when topping up or wanting to start a pack! It’s been happening way too much! Everytime it happens I have to phone EE, the bank said it’s EE issue. It’s just annoying having to phone ...

Pay as phone seem to have paid twice

I seem to have paid twice , as taken £10 of my credit balance and taken £10 out of my bank . How do I sort this please . As I requested it to come off my credit 

Kaz27365 by • Investigator
  • 472 Views
  • 3 replies
  • 1 Helpful
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