Pay as you go

What is pay as you go and flex hibernation, and how do I stop it?

If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Not using minutes but running out

Hi there,I have a pay-as-you-go plan where I pay £10 a month for unlimited texts and 500 mins of talk time. The past few months I keep being told my minutes have run out when I have spent nowhere near that amount of time on the phone and then have to...

No options to update an expired card

Hi,My card has expired and I need to update, but there is no option in my account or profile to do this via the app or website (chrome browser). When I call 150 none of the options are suitable. Where do I need to go on the app or what would be the ...

Sim problem

I haven't been able to receive or make calls on my phone for a while now. I tried to order a new sim but it never arrived. what do I do?

Resolved! I have 20 credit on my account

I have 20 credit on my account But I can t buy the 20 pack , can you please help me

If You have purchased a plan, and it’s only been running for 2 days. Can You ch?

Sim been deactivated , acpeting Top-up's . having to call but sim is deactivated

Been trying to reactivate my Sim . I top-up cause it says to top-up and use it to reactivate Sim . when i try make a call cant, says i got not enough credit . when i just toped it up . i come to forums and tells me to call a number to get support . ...

Subscription hasn’t renewed

Been using the pay as you go subscription packs for over a year now, I have it set to auto recur every month from my debit card. I had a message on the 1st of February (Thursday) via txt from 150 saying my pack will automatically renew tomorrow night...

Re: What is pay as you go and flex hibernation, and how do I stop it?

Hi, following on from Jon’s reply I wondered if someone can help me? So I have received this message informing me I need to do a chargeable activity or will lose my phone number. However, due to being abroad for the last 6 months my phone will no lon...

Activate New Sim Card from another country

Hello , i have a new UK EE SIM CARD with 10£ credit but i cant activate it , i am in another country . Can anyone help me ? Thanks !

Purchase history

Is there a way of finding out my data purchase history please? I need to prove I have had a UK number for the last three years. Thank you