19-08-2024 03:41 PM
I live abroad, but will be back in the UK in a few weeks. I have an old SIM card that I was trying to add a subscription pack to, but I keep getting an error message so I'm assuming the SIM has been deactivated. If this is the case, is there any way to reactivate it, as I'd like to keep the same number if its possible.
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19-08-2024 04:00 PM
@nashbywade PAYG sim cards going to hibernation after 179 days you then get a further six months to call customer services to get it reactivated if it is been over nine months, then unfortunately the Sim card is fully deactivated and you cannot use it again and the number has gone for good.
19-08-2024 04:00 PM
@nashbywade PAYG sim cards going to hibernation after 179 days you then get a further six months to call customer services to get it reactivated if it is been over nine months, then unfortunately the Sim card is fully deactivated and you cannot use it again and the number has gone for good.
19-08-2024 04:35 PM
Good to know! Thanks much.