why is my prepaid £30 SIM showing no credit?

Astron72 · ‎18-12-2025

I purchased a £30 physical SIM card upon arrival at Heathrow on Tuesday.
My PAYG account did not show credit. I called helpline and was given 3 days free unlimited credit.
As of today I cannot see any credit on my account and it is due to expire tomorrow.
what should I do?

XRaySpeX · ‎18-12-2025

Could your credit have bought your Pack?

What does texting AL to 150 from your no. fully report verbatim (it is free)?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Schockwave · ‎18-12-2025

Hello @Astron72 ,

Welcome to the community,

If you dial 150 to Balance, it should show you whether you have any credit, it costs nothing to do so, is free or try AL.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.

XRaySpeX · ‎18-12-2025

BAL = AL

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Peter_W · ‎18-12-2025

Welcome to the Community @Astron72.

When you purchased this SIM, how much did you actually pay for it?

Some retail SIMs only require a payment of 99p for the SIM, then can be topped up later, so I'd double check your online banking to make sure the top-up amount has actually come out.

Peter