Orders

A place to ask questions about your orders from EE.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

van.png
Christopher_G by EE Community Support Team
  • 56277 Views
  • 118 replies
  • 15 Helpful

DPD holding parcel

Hi I ordered iPhone 14 pro max 128gb space black this has now been dispatched I got told when ordering the phone that I will get it the same day delivery or next day tracking the parcel on DPD app it says it will only be delivered Monday 14th Novembe...

Be35 by Investigator
  • 594 Views
  • 2 replies
  • 0 Helpful

Phone delivery

I ordered a new phone on the 16th of November, it said the dispatch should be within a day and that i'll have tracking information through DPD. However, I've not received a DPD confirmation or tracking information and the ee tracking id doesn't work ...

Tracking Number

Hello how can I track an item I’m waiting on delivery of?  I was told I could just use my phone number in the DPD app but it is still asking me for a tracking number and I have not been sent this?

Cole2503 by Visitor
  • 560 Views
  • 6 replies
  • 1 Helpful

I phone 14 pro max pre order

How long does the i phone 14 pro max take to come. My order status says my pre order is confirmed. I ordered on monday

Order not fulfilled - Are EE looking after their customers?

I placed an order two weeks ago for an IPHONE 14 PRO MAX 128gbTold it would be two weeks no tracking number or email confirmation. Are EE just lying to everyone to get a back log of orders? Feel like customer service has slipped massively and will pr...

Order inquiry

Hi, I order for an iphone 14 pro max space black(256gb)  on 05/11/22. It said it would take up to 10-12 days for the shipment process. On 13/11/22 I got a text from ee saying your order is on track. But after that there was no updates. So I was wonde...

Hello

Hello. It’s been 2 weeks that I’m waiting about my phone iphone 14 pro max. They say the order is confirmed but waiting confirmation date to come. How long do i need to wait more? 

cataen19 by Visitor
  • 321 Views
  • 2 replies
  • 0 Helpful

Iphone 14 Pro

Hello , I ordered a new iphone 14 pro and received a confirmation email with a link attached to follow any updates. Unfortunately the link does not work. Does anyone know who would be best to speak to regarding obtaining an update on my order  Thanks

lee1187 by Visitor
  • 315 Views
  • 1 replies
  • 0 Helpful

iPhone

Hi , I ordered an iPhone 14pro max deep purple on the 18th October . No updates from EE. Just complete silence . It’s the 18th of November today so it’s a month waiting with no indication of when my phone is gonna arrive. Sorry but this is not good e...

Tracking phone

I ordered iphone 14 pro max via phone and they said it's gonna delivered 21/11 but when i'm trying to track order  i don't have order number 

Siham1998 by Contributor
  • 640 Views
  • 10 replies
  • 1 Helpful