Orders

A place to ask questions about your orders from EE.

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Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 61972 Views
  • 118 replies
  • 15 Helpful

Upgrade trade in

I upgraded my phone to the (iPhone 13 Pro Max 256gb-graphite) online last night and my order has been confirmed, and the order involves me trading in an old phone that qualifies for the offer and I would like a rough idea when I’ll receive my pre-pai...

Resolved! Delivery

Does anyone know if orders are delayed due to strikes? Ordered a SIM card over 3 weeks ago and haven’t received it. I ordered it over live chat and so haven’t got a tracking number or email to confirm - I’ve been trying to ask EE but haven’t got thro...

Resolved! apple watch

HiI ordered a apple watch series 7 on Monday as it said there was stock available - I haven't received any further information since receiving my confirmation or order email - do we know how long is too long?

Sal48 by Visitor
  • 390 Views
  • 1 replies
  • 1 Helpful

Phone delivery

Hello, I have order a phone on 17th of January and I have been waiting for an update but nothing so far. It gets dispatched within 1 day usually so it should be here already?  

Resolved! Missed DPD delivery

Missed delivery and now sending back to EE, what do I do about my pay monthly order now and no communication for either end? 

Ambsky98 by Visitor
  • 454 Views
  • 1 replies
  • 1 Helpful

New Phone

I ordered a new phone but haven’t yet received any news of its delivery ! 

Delivery no updates

Hi i ordered a device and the lady informed me it would arrive todayI've not had any text or update

Jessw21 by Visitor
  • 288 Views
  • 1 replies
  • 0 Helpful

iPhone 14 pro max order

I ordered an iPhone 14 pro max on the 30th September and it's on a trade in, so I have to send my old phone back by 16th October but the new phone still isn't here yet. I had an email saying I'll be charged nearly £500 if I don't send the phone back ...