Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 53640 Views
  • 117 replies
  • 15 Helpful

Just added Fitbit to plan

Hi,  I just added a Fitbit versa 3 to my plan but haven't received a confirmation email or text. I don't want to order it again incase it has processed.  Any advise?  

Order confirmed yet not dispatched

Ordered iPhone 14 Pro Max 3 in space grey so no fancy colour delays, few days ago now and order has not progressed from order confirmed status, could easily have walked into a store if I knew that it was going to take this long or if EE stated they d...

Trade in

Received this message Hi from EE. This is confirmation that we have received the Apple iPhone 12 64 that you agreed to Trade In. We hope you're enjoying your new device! On the 8th of October but have heard nothing else since, on average how long do ...

LuBaker by Investigator
  • 304 Views
  • 2 replies
  • 1 Helpful

Upgraded phone

HiI did an upgrade as i was due i did this on line for Samsung A33 I got an email to confirm ordered but heard nothing more. It's now saying on my account that I'm not eligible for upgrade not sure of this because I have ordered new phone but I've he...

SY8 1ly

I would like an 1 phone 11 with unlimited everything what’s the best deal please 

no tracking order number

hi, i odered the new iphone 14 pro max on thursday by phone but didnt get a tracking number with my email.any help please 

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Ejay4 by Contributor
  • 392 Views
  • 7 replies
  • 0 Helpful