Orders

A place to ask questions about your orders from EE.

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Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 52585 Views
  • 117 replies
  • 15 Helpful

Delivery of order

Hi there, does anyone know if my EE order is being delivered to my house do I personally have to be in, or can a family member sign for my order.thanks 

Woodsy04 by Investigator
  • 271 Views
  • 1 replies
  • 0 Helpful

No Order Information

Odered the Pixel 7 Pro on the 7/10/22 & I'm still waiting for an update since the phones release 13/10/22. My mate upgraded his plan to it & it came within a couple of days. Even the web page says "Usually dispatched within 1 day yet I'm still waitin...

HW14 by Investigator
  • 284 Views
  • 1 replies
  • 0 Helpful

Resolved! Order iPhone 14 Plus

Hi all, I ordered an upgrade last night (Sunday 16th) and the confirmation email came through. However, there was a note saying on the order screen that my iPhone 14 Plus would take 1 day to dispatch and that I should expect a text from DPD confirmin...

CiaranUT by Explorer
  • 577 Views
  • 3 replies
  • 2 Helpful

Sim card not arrived

I ordered my sim card on the 10th of October and I'm still waiting for it. The sim has already been put onto my plan so will I have to pay for it when I haven't received it

Order

Hi I’ve placed an order for a new contract and I’ve had an email to call you but I can’t find the right number

Fredddd by Visitor
  • 262 Views
  • 1 replies
  • 0 Helpful

Phone delivery

I ordered a new phone yesterday due to mine being stolen. I haven't received any confirmation email about my order and it said it would be next day delivery. I can't track the order as have no information or call EE because I have no phone. Please ca...

Order

Hi I ordered a iPhone 14 on Thursday got email saying successful order and no phone delivered yet how many days does this take  thanks 

Toniw45 by Visitor
  • 283 Views
  • 1 replies
  • 0 Helpful

Order

Hi EE are you scamming people. I order the Apple Watch ultra on 10th October get told delivery is 17th October. Now I’m being told 28 delivery due to apple not sending and I should take it up with apple and not EE.This is how you guys will lose custo...

iPhone 14

Anyone know how long it takes for orders. Ordered an iPhone 14 on Thursday and only had a confirmation email. Had nothing since.