I decided to move to EE after having enough of my current provider (who i was with for 10+ years until the service became terrible).
So I shopped around to find the best deals and EE was the one, I happily put my order through for a Pixel 7 and provided my PAC. 2 days in a row I've been asked to call the 0800 number because there's 'an error with my order' according to the vague text I've received.
I have tried to contact EE for 2 days now but being on hold for an hour+ each time then having the call handlers on EEs side disconnect the call is absolutely shocking. The second time the call got disconnected I heard a poorly whispered "F*ck off" down the phone before it cut off.
If this is the new customer experience I certainly don't want to join and will be cancelling my order ASAP. I don't even know what the 'problem' with my order is and I want rid!
