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Hello, I made an online purchase,I received a message saying there was a problem

joj99
Visitor

‎19-09-2023 08:54 PM

Hello, I made an online purchase, I received a message saying there was a problem, but it has already been charged to my account. I want to know what happened. I've been calling for two days, no one answers. I want to cancel my order and receive a refund. Thank you very much in advance.

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1 REPLY 1
Northerner
EE Community Star
EE Community Star

‎19-09-2023 09:17 PM

Hi @joj99 

The money will be reserved by your bank. 

If EE have asked you to call then you need to call them, if you want to cancel you will need to call. 

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
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