Skip to main content
Forum FAQ's
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Hello, I made an online purchase,I received a message saying there was a problem

joj99
Visitor

‎19-09-2023 08:54 PM

Hello, I made an online purchase, I received a message saying there was a problem, but it has already been charged to my account. I want to know what happened. I've been calling for two days, no one answers. I want to cancel my order and receive a refund. Thank you very much in advance.

0 Helpful
1 REPLY 1
Northerner
Grand Master
Grand Master

‎19-09-2023 09:17 PM

Hi @joj99 

The money will be reserved by your bank. 

If EE have asked you to call then you need to call them, if you want to cancel you will need to call. 

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are 8am to 10.30pm every day.
0 Helpful