Orders

A place to ask questions about your orders from EE.

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Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 51965 Views
  • 117 replies
  • 15 Helpful

Iwatch Ultra delivery

Hi, I’m just wondering if anyone has actually had an Iwatch ultra delivered ? I ordered the small green alpine loop Iwatch on 10/10/22 as this was the only one stating 7 days delivery. It’s now nearly a month later and after repeated complaints, call...

MrsE1985 by Visitor
  • 342 Views
  • 2 replies
  • 0 Helpful

Upgrade to iphone14 pro max

I upgraded my iPhone 12 days ago and as far as I can see my order is still pending. It’s iPhone 14 pro max 128gb in purple. Why the delay, anyone know

Senpa by Investigator
  • 987 Views
  • 4 replies
  • 0 Helpful

Accusations against character & a complaint

Hi there, The purpose of this post is to discuss accusations against my character, along with poor service received from a member of staff. I believe your calls are recorded so you should be able to review this. I also wish to record my displeasure a...

OCDean87 by Explorer
  • 552 Views
  • 5 replies
  • 1 Helpful

Order update

Good Evening, I placed an order on Sunday evening for a mobile phone that hasn’t arrived yet. The number you have on file for order updates is for my mobile router so I’m not able to receive any updates. I thought it would of arrived by now.Many Than...

Yelrebmik by Investigator
  • 479 Views
  • 9 replies
  • 0 Helpful

Phone delivery

Hi I ordered my phone on 29th October 2022 still it saying date confirming what should I do

A126 by Investigator
  • 534 Views
  • 12 replies
  • 1 Helpful

Confirmation Email

Hi There i have recently placed an order today and accidently used an email to recieve confirmation etc which i no longer have access to i am wondering if there is anyway for me to go back and change the email i used (sorted it) no longer need help

Kieran80 by Explorer
  • 301 Views
  • 2 replies
  • 0 Helpful

Resolved! Ps5

How can I get a ps5 on contract of am not an ee customer 

Taking a contract

I want to take something, I’m a new customer but it tells me to add EE number which I don’t have. How else can i take something without giving EE number. 

Do I need to unlock my phone before trading it in to EE?

I upgraded my phone and received a discount on the condition that I send back my old phone. My old phone is still locked to the EE network so I wanted to know if I needed to unlock it before sending it in. It has already been factory reset.

Apple Ultra Watch Order

Hello,Is anyone else having issues with the delivery of the apple watch ultra from EE?I originally ordered my watch on 2nd of October. I called on the 12th to check if there was ETA and the chap I spoke too, told me if I cancelled my order for my tra...

egeorgiou by Contributor
  • 518 Views
  • 8 replies
  • 0 Helpful