Orders

A place to ask questions about your orders from EE.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

van.png
Christopher_G by EE Community Support Team
  • 52542 Views
  • 117 replies
  • 15 Helpful

where is my order number for new phone?

Hi,I can't seem to find an order number for my new phone.It doesn't appear on my email confirmation. I need to track the delivery. Many thanks.

Kellyl by Investigator
  • 789 Views
  • 3 replies
  • 3 Helpful

iPhone delivery

I understand I require photo ID to receive my delivery - which I have - but I won’t be here, I’ll be at work.My mother has agreed to come to my house to receive the phone. She has the same surname as me, but the only photo ID she has is an out of dat...

My upgrade

Can you tell when when my new phone would be delivered please 

Delivery

Hi , waiting for the email/text from ee or dpd to confirm delivery time as my upgraded phone is ment to be delivered today (14/11/22), but haven't received anything yet 

Mobile Wi-Fi

I have put a SIM card in my HUAWEI mobile wifi but it says I need a pass code which will come as a text but of course my unit does not have a screen. Has anyone got any ideas. 

jimbob60 by Visitor
  • 305 Views
  • 1 replies
  • 2 Helpful

DPD returned my phone without attempting delivery

DPD say I refused delivery yet never rang my doorbell or attempted delivery and the upgraded handset has now been sent back to EE.What do I do? How do I rearrange delivery. Will you contact me once the phone is received back by you? Will my new contr...

Lwarnell by Contributor
  • 368 Views
  • 1 replies
  • 3 Helpful

Order

Can someone told me why my tracking number not working????? Order phone on 7 November with usually dispatched in24 h, and untill now don't get , and try tracking it's not working, try call EE , and he told that I will be updated by text or email, but...

Bart2351 by Investigator
  • 278 Views
  • 1 replies
  • 0 Helpful

My order

XXXXXXXXXXXX [Mod edit: Please don't post personal information in public, thanks]

Bj43 by Visitor
  • 260 Views
  • 1 replies
  • 0 Helpful

Order updates

No update on my order. I can’t track as well?

VSTS by Investigator
  • 503 Views
  • 9 replies
  • 1 Helpful