If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need: The email or phone number you used to complete your order Your 10 digit order number You can find your order number in the c...
how do mew customers purchase anything
Hi,I am trying to add an Apple Watch to my plan for a family member. Everything is going through fine and then when I click submit the request is timing out. I thought there may just be a problem with the website but I’ve been trying for several days...
Waiting for my new phone, ordered on the 25th November. Will I get it before Christmas?
So just been told the wait is MONTHS for a 14 pro max… so I said ok could I please have the 13 pro max as I almost went for this online as it says ‘in stock’. Apparently it is not in stock as ee don’t offer them anymore… partner just got one on 02… ...
Can anyone tell me when I should expect a refund from a cancelled order?It seems EE have taken money from my account for a mobile phone contract which was going to be started after I cancelled the order. I would have expected that this would have bee...
Hi there, I ordered an upgrade online yesterday, made a payment which has left my bank, but I've received no further emails or details from EE. I'm concerned something has gone wrong. Please help
I upgraded today on my upgrade date, after bright messages on the screen telling me I could have a free upgrade. I selected the 14 pro, and got a confirmation email with order number. When I log into the app it says thanks for your recent upgrade. ...
I ordered an upgrade 2 weeks ago and after tracking it via DPD it now says they are returning it to EE. I know I need to phone 150 to sort it but was unsure which options to choose to speak to the right person. Also will I just be able to get the pho...
I’ve upgraded my daughters phone and since ordering her new phone we’ve heard nothing. When can we expect it to be dispatched
