Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
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No order delivery date or email

Good evening I have orders xbox series x which said was in stock dispatched within 2 days. I paid £10 upfront and received my payment receipt but have no order confirmation no order number no delivery date or anything? I have no idea of or when this ...

bought phone but want insurance??

Just ordered phone online then had to call last night - order has gone through but realised I didn't ask about insurance.  I really want insurance.  Phone will be delivered to EE store Monday...  Am I too late to get insurance on it?  I'm a bit disap...

Blkay by Investigator
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  • 1 replies
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Order number

So I have ordered AirPods Max and have received a confirmation email but it has no order number. Is there anyway to find the order number or does this come in a separate email?

New contract

Hi, I agreed new contract and included in my bundle was samsung buds and £300 payment card. Have they been sent and if not when should I be receiving them

Urgently

Hi I try Oder Apple IPhone 14 pro max but from shop EE online there be pay 30£ upfront and after monthly but my money are stuck and pending on my bank account can you help me how I got money back on my account I contact EE chat online they tell me I ...

Pavlina1 by Investigator
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  • 1 replies
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late order

i have ordered an iphone 12 which was meant to be next day delivery. I have not gotten any emails or text messages to tell me if my order has shipped or not. also my tracking number does not seem to work on any delivery websites including this. i hav...

Re: How do I cancel an order?

Hi, I am an EE constumer and today I ordered a new ps5 controller but it is being sent to an old address so i would like to cancel the order or amend the delivery address. Please advise. Order number: xkoxxxxxxxxx [Mod edit: Please do not post order ...

iPhone 14 Pro Order

I placed my order for the Silver iPhone 14 Pro on 15/10 and it had usually dispatched within 1 day. I've rung customer services after this but they couldn't give me a time frame.When can I expect this??  

Discount

Hi, today i had ordered an iphone 12 contract which was to be £61 monthly with unlimited data. Although that is the case, i was told i could have it discounted by 20% on StudentBeans. But i wasn't able to put the discount in? I have the code but yeah...

tracking

new phone supposed to be delivered today, I was told I would get a message about the DPD time slot, no message has arrived, very annoyed that I have to stay in wondering when it will arrive 

RJH64 by Investigator
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  • 1 replies
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