Orders

A place to ask questions about your orders from EE.

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Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 55995 Views
  • 118 replies
  • 15 Helpful

order 15th November

hi any help me out out , made an order paid money 130 pounds got email and order number , but no other information from 15th November , tracking does not work and have no emails only 1 email on 15 nov tried chat and they say they can do anything how ...

guy61 by Investigator
  • 308 Views
  • 2 replies
  • 0 Helpful

IPhone 14 Pro Max Update? Ordered 9th Nov.

Order the iPhone 14 Pro Max 5G 128GB Space Black as an upgrade on the 9th Nov. Received multiple “Your order is coming soon” messages. Any updates on a actual date?

SyedM7 by Visitor
  • 383 Views
  • 1 replies
  • 0 Helpful

iPhone 14 pro max 128GB Space Black

Hi  I placed an order on 12th November for a 128GB Space Black iPhone 14 pro max and I still have no idea when I’m likely to receive this. Is there any update as to when this is likely as I was told on the phone originally that it would be 7days from...

KR3 by Explorer
  • 325 Views
  • 1 replies
  • 0 Helpful

Delivery

Ordered a phone still waiting on dispatch date 

Owen146 by Investigator
  • 293 Views
  • 4 replies
  • 0 Helpful

Resolved! Order

Hi sorry to bother you  I ordered an iPhone 14 Pro device on December 1, which is still waiting for confirmation. I wanted to know when I can receive my mobile phone. the order number is: xxxxxxxxxx [Mod edit: Please do not post order numbers on the ...

SHezi64 by Investigator
  • 463 Views
  • 5 replies
  • 1 Helpful

Phone contract

Hi I recently took a contract out with you and Iv had no confirmation and no phone. It was supposed to be delivered yesterday. You have taken my money though. 

My order

Hi i had a email on the 2nd december saying my order is on it was and i haven’t received it yet

Kol_ig by Visitor
  • 263 Views
  • 1 replies
  • 1 Helpful

Terrible service

After two hours on the phone last night only to be cut off i tried again today only after forty minutes to be cut off again.All i want to do is return the wrong phone that was sent to me with a SIM card i never asked for.I cannot waste my time for so...

Empty package

I have ordered an iphone 14 proi got a delivery today that is an empty bag apart from the delivery note with the details of the iPhone 14 pro - but no phoneicannot get through to the correct place to enquire on 150There is no info on the order tracki...

Sphipps by Visitor
  • 618 Views
  • 1 replies
  • 0 Helpful