Orders

A place to ask questions about your orders from EE.

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Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 59061 Views
  • 122 replies
  • 15 Helpful

amend of details

HI this is my oder number : xkoxxxxxxxxx I tapped wrong my phone number so I can not received the text with date of delivery my phone. the correct number are xxxxxxxxxxx can you please amend the number and re sent me the text. Kind regards. [Mod edit...

Resolved! Collect

Hello..I got the massage said to come collect my phone in southampton they give me 24 hrs to be there but i am aware for work i will be there on Friday/saturday is it possible to hold up untill those days. Please

MW91 by Explorer
  • 294 Views
  • 1 replies
  • 1 Helpful

When will my new phone be delivered

Hi, Hope you are well. I ordered a new phone yesterday for deliver today 31st January 2023 - the order number that I have does not work within "track my order" page and I did not get any further updates Are you able to tell me when it will be dispatc...

Winnys11 by Visitor
  • 257 Views
  • 1 replies
  • 0 Helpful

New phone

Called up on Saturday  just past to upgrade  my phone  and they have not gave me a reference number    or anything  like  that no emails  with  no texts  with it 

Ricki4 by Visitor
  • 253 Views
  • 1 replies
  • 0 Helpful

Phone not dispatched - no update

Hi, Hope you are well.  I ordered a new phone plan over 24 hours ago - order number that I have does not work within "track my order" page and I did not get any further update.  Are you able to tell me when it will be dispatched?  Thanks,Natalia 

Change delivery address

Good evening,is it possible to change my delivery from store collection to home delivery?, the store which it’s being delivered to is a far distance from where I’m now currently working, so it be easier to have it delivered to my home address.

Dafydd89 by Contributor
  • 435 Views
  • 1 replies
  • 1 Helpful

Mobile phone

Good afternoon, I catch robbers couple mounts ago and block my phone today mobile phone is come back from post office, how unlock my phone? Thank you

Successful?

I ordered a phone last night. Had a successful order email with reference number and paid the upfront cost. Does this mean that I have passed the credit check. Thankyou. 

Ps5 delivery time

Hi, I just ordered a ps5 bundle on the 12/01/23, when can I expect delivery?

Scam?

    I received this message today but no missed call from any number. It’s got my order number correct but as far as I know this isn’t the number for EE? [Mod edit: Image rejected due to it containing personal information.]

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