Orders

A place to ask questions about your orders from EE.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

van.png
Christopher_G by EE Community Support Team
  • 55026 Views
  • 118 replies
  • 15 Helpful

Upgrade

Hi I’ve upgraded and my phone should have arrived today with dpd but it hasn’t and they are now saying they will deliver on Monday but I won’t be in that’s why I have waited a week and paid for Saturday delivery can you help

Nikki105 by Visitor
  • 269 Views
  • 1 replies
  • 1 Helpful

Delivery

Hi I did an online order when I try to track it just says error can't see when it's out for delivery etcThe ref number doesn't work no text no Email and nothing from DPD  

Screenshot_20221202_131807_Samsung Internet.png
Rlb91 by Investigator
  • 323 Views
  • 5 replies
  • 0 Helpful

Order

I waiting 2 weeks for order and îs not received yet...  

iPhone dispatch

So pretty sure when I ordered on 03/11/22 I was advised expected dispatch within 21 days. 28 days later still awaiting my iPhone order, 12 pro max in black 128gb if anybody cares to check and update me on how long I’m likely to be waiting. 

Order issue

I have done all the process for ordering the phone including upfront payment but status that showed confirmed now shows order cancelled and don't know the reason. Neither customer care connects nor the chat staff gives me relevant answer

Hi

Pls I order on a tv on the 30th November.I got a message my product is on it way but still not got a message if it has been delivered to the shop.the message didn’t even state when am get or even the time I will get and is four days now since I order...

Resolved! Iphone 14 pro max 1TB

Hi. My order is in stock as seen on the EE website but it has not been desptached yet. Would anyone know what’s happening with my order? Thanks so much

sam2094 by Visitor
  • 387 Views
  • 1 replies
  • 2 Helpful

Resolved! Trade In & 30% off code

I was trying to upgrade from my sim only contract (after 24 months) to s22 ultra 24 months.I applied my trade in and 30% Friends and family discount I got. It worked. But I didnt purchase it on the day. I've now tried the same today and I'm getting a...

Screenshot_20221202_193604_Gallery.png Screenshot_20221202_193633_Chrome.png