Orders

A place to ask questions about your orders from EE.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

van.png
Christopher_G by EE Community Support Team
  • 53166 Views
  • 117 replies
  • 15 Helpful

New customer problems

Have just tried to join EE on contact for iPhone 14. Did all online and all ok. Then had email to say call EE and was told they couldn’t honour the BT customer deal as I failed the credit check. I have had phones for years have a mortgage not moved f...

Wheres my order

Been waiting for my order for 21 days now. Was told 21 days for delivery. 

Cant order NReal Air Online

What terrible design."If you’re not currently an EE customer, you can still purchase the glasses online as a one-off payment with home or store delivery." - Directly from the EE post about the nReal Airs.I do not want to go in store, I want to order ...

Armin22 by Investigator
  • 470 Views
  • 6 replies
  • 5 Helpful

Xbox

How do I actually order an Xbox I’ve signed up but can’t order 

Jay260 by Visitor
  • 252 Views
  • 1 replies
  • 1 Helpful

Resolved! I ordered a new Xbox x

Hello I ordered the new Xbox x series and was told it would be delivered today but got no tracking or idea when it’s coming,also on my account it’s not there ?

Darknewt by Investigator
  • 593 Views
  • 5 replies
  • 1 Helpful

MY ORDER

I ordered the iPhone 14 pro max 256 GB over 17 days ago.it has not been dispatched nor have I had updated on what’s going on. Yes I have checked my junk email folder and there’s NOTHING.It’s gone over the “expected” delivery date, I am really not hap...

DPD holding parcel

Hi I ordered iPhone 14 pro max 128gb space black this has now been dispatched I got told when ordering the phone that I will get it the same day delivery or next day tracking the parcel on DPD app it says it will only be delivered Monday 14th Novembe...

Be35 by Investigator
  • 560 Views
  • 2 replies
  • 0 Helpful

Phone delivery

I ordered a new phone on the 16th of November, it said the dispatch should be within a day and that i'll have tracking information through DPD. However, I've not received a DPD confirmation or tracking information and the ee tracking id doesn't work ...