Orders

A place to ask questions about your orders from EE.

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Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 56688 Views
  • 118 replies
  • 15 Helpful

Resolved! iPhone 14 Pro Max - Delivery Estimates

Hi,My wife and I placed an order for the iPhone 14 Pro Max (128gb) in Deep Purple and Space Black a couple of weeks ago. At the time I was told stock was due to be around in 21 days, which would put us around 29th November. Is this still the case? Th...

AK_7170 by Contributor
  • 1731 Views
  • 16 replies
  • 3 Helpful

Endless login loop

I can't purchase something from your shop it keeps telling me to log in. Any ideas? 

Blair89 by Visitor
  • 422 Views
  • 1 replies
  • 2 Helpful

order

can you help I can’t see my order being processed 

sneddsss by Investigator
  • 250 Views
  • 1 replies
  • 1 Helpful

Resolved! Fitbit watch

Hi .I ordered an new Google Pixel 6a and offer included a Fitbit watch but can't claim my watch . How do I claim my offer 

Delivery

Informed that the delivery would be today (Ordered on Saturday)Advised to use order number on email sent to confirm order - No order number on the email so i can't track the phone. How do i establish when my phone will arrive?  

pjmoore by Visitor
  • 270 Views
  • 1 replies
  • 1 Helpful

Resolved! Upgrade and Swap

Hi,I upgraded to the iPhone 14 pro max 128gb Silver on the upgrade anytime swapping my current phone. I ordered on the 17th November and obviously I haven’t received the phone yet but I’m getting emails and texts from EE saying my return package is o...

Sim Card

Ordered a new sim and sent PAC code for my iphone switching from Virgin to EE. Ordered on 9th Dec. Received a confirmation email of the order but havent heard anything since. No emails of dispatch, tracking details….. nothing at all! I have tried con...

delloy by Contributor
  • 922 Views
  • 10 replies
  • 0 Helpful

Resolved! Xbox series s

I don’t have a phone contract with EE I am trying to get the Xbox series a from them but can’t order it 

iPhone 14 pro max

Hi can anyone help ordered my iPhone 14 pro max on the 26th of November and my contract ended in the 1st of December so now I’m paying out of contract when I agreed a new one but is does not start anyone know of delivery times 

Lewis115 by Contributor
  • 333 Views
  • 1 replies
  • 1 Helpful

14 pro max

Why say a phone is in stock when it’s not. Order now cancelled as will 4 contracts when they end. Terrible service. 

Bradfh by Visitor
  • 324 Views
  • 4 replies
  • 0 Helpful