Orders

A place to ask questions about your orders from EE.

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Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 57717 Views
  • 122 replies
  • 15 Helpful
D_j by Investigator
  • 450 Views
  • 8 replies
  • 0 Helpful

Iphone 14 pro

I have order my iphone 14 pro 128GBthere no any updates of delivery

Farrukh4 by Visitor
  • 280 Views
  • 1 replies
  • 0 Helpful

Meu aparelho não chegou.

Good evening, on 11/22 I placed an order for a telephone device, but it did not arrive, this was my second attempt and nothing.A few days before I made another request, I don't remember the date, but I didn't get a response either. 

DPD Vs EE

Hello i have now been waiting a week for my phone to be delivered. Tracking states it’s in DPD hub at Stoke and the delivery date keeps changing. DPD cannot get through to their Stoke depot and EE are refusing to speak to their own delivery service a...

Squad23 by Investigator
  • 671 Views
  • 13 replies
  • 1 Helpful

Delivery of my order

Hi, I keep on getting reminders to send back my phone, I have received the returns pack but not had any notification yet that my new phone has been delivered to store for collection?

Watch Order

I placed an order on 31st December for a Samsung Watch and I have had no more updates apart from the confirmation email.

Me47 by Explorer
  • 303 Views
  • 3 replies
  • 0 Helpful

Upgrade no confirmation

HiI have upgrade to a Samsung 22 and paid the early upgrade fee and the upfront fee, this has come out of my bank but I have no confirmation email and I got logged out of my account so I don't know what is going on? When I log back in it is saying I ...

Upgrade

Hi, I am in the process of upgrading. Waiting for my new device (Samsung Flip 4), but have received a text today stating my plan has been updated to an IPhone plan. This doesn't sound right, please could I have some help?

Soph891 by Explorer
  • 309 Views
  • 2 replies
  • 1 Helpful

Resolved! No order update

Orders are meant to be dispatched 24 hours or less after you order but i ordered over a day ago and have received no other updates or dispatch email, when I try track my order, it says it’s unable to do so right now? Can’t find any help anywhere.