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Phone order

Sparta1
Explorer

hi I order a phone on the 21 September 2023 with the order number ********. Have not gotten any details as to when it will be delivered 

 

Mod edit: [please don't post personal information on the community]. 

1 SOLUTION

Accepted Solutions
Katie_B
EE Community Support Team

Thanks for getting back to me @Sparta1

The current guidance that is showing today is to expect despatch in more than 28 days. 

If you wish for an update on your order please get in touch and our customer care team will be happy to look into this for you. 

Katie

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4 REPLIES 4
Katie_B
EE Community Support Team

Hi @Sparta1

Welcome to the community. 

I am sorry to hear you have not yet received an update.

What phone did you order?

Please also provide us with the colour and memory size. 

Katie 🙂

It’s iPhone 15 pro max titanium 256gb

Sent from Yahoo Mail for iPhone
Katie_B
EE Community Support Team

Thanks for getting back to me @Sparta1

The current guidance that is showing today is to expect despatch in more than 28 days. 

If you wish for an update on your order please get in touch and our customer care team will be happy to look into this for you. 

Katie

Okay thanks 
Sent from Yahoo Mail for iPhone