Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 52140 Views
  • 117 replies
  • 15 Helpful

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Ejay4 by Contributor
  • 384 Views
  • 7 replies
  • 0 Helpful

Apple Watch ultra

Hi EE what’s happening with the order?? I’m still waiting and yet you guys are not being helpful at all, I feel like you just got me to pay for a upgrade and then not deliver at all  plus why advertise something that’s not in stock and 

Cannot add another product

I have been with EE for four months yet when I try to order something I am told nothing can be ordered to my account at this time.I rang customer services and was told there is no problem and I can order but I cannot.I have complained yet again and s...

JeffHem by Investigator
  • 463 Views
  • 2 replies
  • 0 Helpful

Resolved! Apple Watch Ultra - zero information, is this normal?

Hi all,Don't know how normal or common this is but I ordered an early upgrade on the Apple Watch Ultra on 27th September and have heard literally nothing since. I paid around £560 in advance which comprised the early upgrade fee and the upfront cost ...

bruja by Established Contributor
  • 939 Views
  • 9 replies
  • 3 Helpful

Order paid for but not confirmed

HiI have ordered the Nintendo switch bundle as a pay monthly add on. Went to banking app to confirm payment and when I went back to ee app it just went back to the shop homepage. The one off payment has been taken but I have had no confirmation of or...

Barnpot by Visitor
  • 343 Views
  • 1 replies
  • 0 Helpful

*Successful Order Ref Email*

Placed an order for iPhone 13 128gb Pink. once I placed the order I received a *Successful Order Ref Email* but when I try and track my order it says this;Sorry, we can't show your order details right now. “Don't worry, we'll keep you updated on the ...