Orders

A place to ask questions about your orders from EE.

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Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 55651 Views
  • 118 replies
  • 15 Helpful

Long wait for iPhone 14 Pro Max… again

Another year another wait… I know this is technically not EE’s Fault but why am I waiting “more than 28 days” for a handset.The same issue last year with the 13 Pro Max and the Apple Watch. I don’t understand how this issue cannot be rectified year o...

Number wrong on order

Just spoke to someone at EE and they said they can’t change the number on my order as I don’t have a EE number but how are u suppose to change over to EE if u need a EE number to access any help what so ever, customer services is a joke regretting my...

2 order reference numbers

Hi , so I ordered a new iPhone from the iPhone 14 series and at first my order was confirmed through email with a defence number  but it also said can you call us to go over a few extra details which I did and they took my order again over the phone ...

Niic1 by Investigator
  • 352 Views
  • 1 replies
  • 1 Helpful

Wrong number on order

Hi I just ordered a new phone from EE and put the wrong contact number down, how do I contact we as I’m not yet with the provider till my new phone arrives 

Order tracker not working

I’ve recently upgraded my phone but when I put in my order number to track the order it won’t give me any information at all. Is there something wrong with link? 

Iphone 14 pro

I am waiting for a week for delivery, I did an upgradIng 

Firek by Investigator
  • 302 Views
  • 3 replies
  • 0 Helpful

Phone order

Hi I ordered a new phone three days ago and haven’t had a delivery date yet, it says online it’s dispatched within 24hours usually thanks 

iPhone 14 pro max

Hello so I recently went into TWO EE stores this week for the new iPhone 14 pro max in black and both stores completely out of stock.. not being funny but how can a phone shop be out of stock of the latest phones? It makes no sense to me, so I have h...