Orders

A place to ask questions about your orders from EE.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

van.png
Christopher_G by EE Community Support Team
  • 57745 Views
  • 122 replies
  • 15 Helpful

IPhone 14 Pro delivery

I ordered an iPhone 14 Pro, 128GB on the 15 December. It was advertised as being dispatched within 1 day, and the confirmation email also says this. It’s now the 30th and I’ve had no update - the tracker doesn’t work.When can I expect to receive an u...

Jmophoto by Explorer
  • 323 Views
  • 3 replies
  • 0 Helpful

Credit Declined

Hello there, I ordered iPhone 14 pro max 512gb on yesterday evening and I got the email from the EE for successfully your order will delivered soon.  After I didn't get any mail from the EE or any messages from the EE. I spoked with the customer help...

My order

My name is macauley oliver my mum place an order this morning for an iphone 14 its take 30 pounds out my bank but ive not had an email to say the ordee as gone tho 

iPhone 14 Pro Max waiting

I ordered an IPhone 14 pro max in gold, 128GB and have been told that the order is “on track”. Delivery says dispatched within 14 days but want to know if “on track” will actually ensure this. (Previous posts would suggest not…) any help or update wo...

Edin25 by Explorer
  • 381 Views
  • 3 replies
  • 0 Helpful

Wrong item delivered

hi I have just received my new phone snd it is completely wrong !! Firstly it was supposed to be the same size as my I phone s as I specified that I didn’t want a smaller phone as in dimensions!! I was told the Se 2022 was the same size and layout ? ...

Sophia01 by Investigator
  • 295 Views
  • 1 replies
  • 0 Helpful

No order

Hi there I paid £30 upfront cost for an iPhone 13 this morning and EE have took the money but I haven’t been given an order number or a confirmation email I’ve heard nothing. 

No update on accessory order after 2 weeks

Is there a delay i processing accessory orders? I ordered an Xbox Series S mid December and not had any despatch info.the price has now increased on the website so don’t want to order again at a higher price.

iphone 14 pro

Hi, i ordered an iphone 14 pro black. 128g on 2nd december to collect from my local store but haven't heard anything since. the website now says the phones are in stock.  is there any guidance as to when i'll receive mine? Thanks 

ashley151 by Investigator
  • 388 Views
  • 5 replies
  • 1 Helpful

Apple watch

I ordered apple watch and until now it is not delivered.

dan13153 by Visitor
  • 263 Views
  • 1 replies
  • 0 Helpful