14-10-2023 10:37 AM
Morning I upgraded my phone to the 15 plus and when I add my tracking number it comes up saying unable to provide information but to keep an eye out for emails and DPD. Is this normal?
14-10-2023 01:20 PM
Hi @Cassielouise,
Which phone colour and storage size did you choose?
James
14-10-2023 01:24 PM
Pale blue and 128
14-10-2023 01:27 PM
The dispatch estimate for that model is three days so tracking information should be available soon @Cassielouise.
You'll receive a text message as soon as your delivery slot is confirmed.
14-10-2023 05:06 PM
Ok thank you I will wait till tomorrow for an update.
15-10-2023 09:56 AM
Morning I still have no update on my iPhone 15 plus in light blue can you help at all. Thank you
15-10-2023 10:01 AM
Delivery confirmation texts can be sent right up to 11am on the day of delivery.
If you download the DPD app and register your details, you may see a notification when they're expecting your parcel.
15-10-2023 10:08 AM
Hi yes already have nothing showing and when I put in tracking number on the EE app it says can't show me any details.
15-10-2023 10:10 AM
You'll be the first to know when your delivery slot is confirmed @Cassielouise
