Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 64016 Views
  • 120 replies
  • 15 Helpful

Resolved! Order

Hi i ordered an ee contract sim in which I’ve entered wrong email by mistake please help me update that

No order update

I ordered an Xbox series S gilded hunter bundle this morning, paid up front cost and delivery but I haven’t received any email confirmation of my order since. Can anyone advise how long this may take?

Resolved! Delivery

Hello there I ordered new apple phone & sim on 07 may,but still I didn’t receive any confirmation delivery email or text.

Rammaad by Investigator
  • 692 Views
  • 7 replies
  • 0 Helpful

Account suspended

My account has been suspended I never been late on my payments 2day a called ee to ask if I can add another line to my account wich they allowed me to the same day they suspended my account    don't know why when I've logged in to track my order on D...

Installment bill

When i was going to buy an ipad pro 11 256gb with 5gb monthly data , it shows that i have to pay 67.5pound by getting 10% discounts but now when its time to pay monthly installments, they are charging me 94.5 pounds monthly why?I can’t pay more than ...

Where's My order ?

HiI upgraded my son's phone on the 30th April through the website and got a thank you for your order email but have had no update as to when it will be delivered. The new phone was in stock when ordered and said it would be next day delivery . The tr...

Order

i dont have my track number and i want to know where it is  

Ariel7 by Visitor
  • 342 Views
  • 1 replies
  • 0 Helpful

no contact no live support no email

i ordered to my s23 ultra paid upfront ordered new  simcard  andnew number 3.5.20023 still didnt recived been shop always said we will contact with you did anyone get this before and share the advice please

Unable to purchase online

Hi I have tried to by an Apple Watch to add onto my existing contracts but whenever I go to confirm order, I get a spinning wheel and nothing else. I sat for 1 hour waiting and then tried on multiple devices - but no joy. I have done it a few times a...

Sophier1 by Visitor
  • 396 Views
  • 1 replies
  • 1 Helpful