Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 52092 Views
  • 117 replies
  • 15 Helpful

Where is my iWatch Ultra?

Ordered an iwatch ultra a month ago 23rd Sept 22. Still not arrived. When I check my in stock order is awaiting dispatch. The help section is not answering this question. Called 150 and the guy I spoke to was really helpful but basically said it will...

DPD

I recently got an upgrade for the new 14 pro max. I had a message from EE to say Dpd were going to send a message , I got the tracking number and when I entered it onto their website it said it was out for delivery , yet I received no text for a time...

LA178 by Explorer
  • 422 Views
  • 4 replies
  • 0 Helpful

Resolved! PS5 Order

I'm trying to order the new PS5 Bundle that's just been released. Am I right in thinking that I need an EE broadband/mobile account to proceed with the order? Kind regards,Callum

Resolved! Phone upgrade

Good morning, I just received a notif from my dpd app about my ee parcel. Is it normal that they update me on dpd app instead of messaging my number? When I checked it just says that, “We’ve received your order details, and we’re expecting your parce...

karlgarma by Contributor
  • 401 Views
  • 3 replies
  • 1 Helpful

Apple Watch ultra

I ordered watch 35 days ago and not really heard anything other than a confirmation email. I understand the website states over 28days now (even though this wasn’t the case on purchase date) Having paid the upfront fee already its rather frustrating ...

Manccube by Visitor
  • 393 Views
  • 2 replies
  • 0 Helpful

refund

hi ee,I am just waiting for my refund of last cancel order now i upgrade my phone but didn't recieve the last amount of order 

Chaman by Investigator
  • 283 Views
  • 1 replies
  • 1 Helpful

Delivery

Hi, I’ve ordered another phone, but everything is in my name apart from the actual account, it my email address my bank etc etc even on the app it all my name. But my great grandmother is on the account. When delivered I won’t be able to use her ID a...