Orders

A place to ask questions about your orders from EE.

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Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 57510 Views
  • 123 replies
  • 15 Helpful

Iphone 14 Plus Delivery

Hi there, I placed an order for an iPhone 14 plus yesterday the person on the phone says that it was in stock so i should  be able to get it today, however i have not received a message from DPD or EE yet with a tracking number or time slot i only ha...

jaknat by Investigator
  • 427 Views
  • 5 replies
  • 1 Helpful

SIM Delivery

I have ordered a SIM only deal and am still waiting for the delivery. There has been no update on dispatch or delivery time scales.I have left my network provider in order to get the PAC code, I am without a mobile network, could I pickup a SIM from ...

gopikris by Explorer
  • 797 Views
  • 3 replies
  • 0 Helpful

Upgrade

Hi, I have completed an upgrade online, and £30 up front cost has been taken from my account, however I have received no confirmation and device is still sitting in basket. Any ideas? @EEupgrade 

Flex pay

Had a message saying that ee now offer 36 month plans but have to call 150. No stock of most iPhone 14 pro so do stores offer the same flex pay option of 36months ? 

New Contract

I signed a new contract for a laptop in store with EE yesterday , the Laptop wasn't in stock so its been ordered, I have now decided I want to cancel, but I see the 14 day cancellation period doesn't apply to contracts signed in store , does this rul...

johnboy59 by Investigator
  • 286 Views
  • 1 replies
  • 0 Helpful

Resolved! Iphone 14 pro max still waiting

Ordered the new iPhone 14 Pro max in spaceblack 128gb on 29th of October and was told delivery will be within 28 days still haven't had a email off dpd and the only updates im getting on the ee tracker is its coming soon and mu orders on track, so fr...

No order delivered 2 weeks

Hi added some new beats to my plan on 11th December and still no update on my delivery. How do I go about finding out  what the issue is and how to cancel as I may as well purchase from somewhere else based on the wait currently 

J-lo by Contributor
  • 355 Views
  • 3 replies
  • 0 Helpful

Order

Hi I am Ziaul Haque Jubel. I ordered a apple iPhone 14 pro and watch se22 last Friday. When I track my order It shows dispatched so can you tell me when I collect my products.

Ziaul1 by Visitor
  • 324 Views
  • 2 replies
  • 1 Helpful