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Trade In Help

Neosegauk
Investigator
Investigator

Hi there,

Hoping someone can help. I was offered a trade in on my pixel 7 pro towards a new phone last Thursday. New phone arrived this thursday but nothing to send my pixel 7 pro back for the trade in. 

Contacted EE and they said the packaging has been dispatched and should be here soon. Is it normal I've still not got the packaging to send my phone back. 

1 REPLY 1
James_B
EE Community Manager
EE Community Manager

Hi @Neosegauk,

Welcome back to the EE Community. 🙂
Please allow 2-5 working days for your returns kit to arrive.

Thanks

James