Orders

A place to ask questions about your orders from EE.

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Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 54101 Views
  • 118 replies
  • 15 Helpful

Resolved! Delivery of new phone

Hi, I’ve agreed a new contract today but don’t know when it’s being delivered. The lady I spoke to said I would be able to book my own delivery date 

Brenno57 by Explorer
  • 335 Views
  • 3 replies
  • 0 Helpful

Iphone 14 pro max

Order iPhone 14 Pro max 17/10/ still not yet updated or inform omg 

iPhone 14 pro max delivery

I ordered my iPhone 14 pro max in deep purple on the 17th of October and received a confirmation message.I then received a 'your order is coming soon' text on the 1st November and again today 9th Nov. When I opened tracking both times, the only indic...

IkeI by Investigator
  • 595 Views
  • 7 replies
  • 1 Helpful

IPhone 14 pro max purple

Hi i ordered an iPhone 14 pro max 128g purple since 13th October. I was told it will be a 28 days wait. I'm on the 30th day now and still no update on when it's coming. I've called severally and no clear date on when to expect. Just need a rough esti...

Obaro by Investigator
  • 637 Views
  • 6 replies
  • 1 Helpful

Sim

Xkxxxxxxxxxx [Mod edit: Please do not post order numbers on the public board. Thanks!]

Emrah45 by Visitor
  • 277 Views
  • 1 replies
  • 0 Helpful

EE Store upgrade

I upgraded in store to the iPhone 14 pro max black and was told the order would be within 7 days, as I had heard nothing since I popped into the same store yesterday. When I asked about the deliver dates to stores I was told completely different info...

Kdillon1 by Investigator
  • 631 Views
  • 11 replies
  • 1 Helpful

Iphone 14 delivery

What are the current estimation times for an iPhone 14 pro in purple? 

Andy38639 by Investigator
  • 375 Views
  • 5 replies
  • 0 Helpful

Order text

Hi,Just wondering if someone can tell me if the order confirmation text message will include what the product is?I've ordered my daughter an xbox and accidently put her number in for the text rather than my own. Will the text say - your order for xbo...

Waiting for my order ! Xbox Series X

I go for ad that I received by EE website to acquire with monthly payment a Xbox Series X and until no position about my order. The online tracker is not recognizing my order ID.