Orders

A place to ask questions about your orders from EE.

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Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 56533 Views
  • 118 replies
  • 15 Helpful

Order Tracking not... tracking

MorningI ordered a new phone on the 6th Dec over the phone and had an email to say thank you for my order but nothing else since. When I go to track my order it comes up in red letters saying can’t do this at that time. Is it possible to track it, pl...

JSB-5 by Explorer
  • 374 Views
  • 5 replies
  • 0 Helpful

EE Perks Deactivated

Hi, I’m locked out of my EE Perks.  I’m given a page telling me the account has been deactivated.  Can’t reset password as this goes straight to the account deactivated page. Please help

Huggle by Visitor
  • 307 Views
  • 3 replies
  • 0 Helpful

Order

I upgraded my phone on the 25th nov over the phone and had a email to say thank you for my order but nothing else since! When I go to track my order it comes up in red letters saying can’t do this at that timei had a Apple Watch order which came in 3...

Order tracking

I had a text asking to confirm my order that I placed and its In stock. I have been told I would receive a dispatch text for next day delivery but no order received nor dispatch email or text 

Change my delivery address

Hello , i have done my order of apple watch . But my delivery address showed previous which i left few months ago . Could you please change my delivery address . How can I change my delivery address now ?

Order being processed

Ordered online - email states order being processed - order number given does not work in the order tracker - previous order confirmation email says order on its way, this one states order being processed - any idea if this has been successfully plac...

There is no order number on the confirmation email!

Hi - I'm trying to track my order which is overdue (2xiphone 14) and I require my order number to use the tracking service (obv). Despite the very clear guidance that my Order Number is found on the confirmation email....it just isn't!! Believe me, I...