Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 51722 Views
  • 117 replies
  • 15 Helpful

Xbox Series X Bundle - No Gamepass Code

I had my Xbox Series X bundle delivered in June and the terms state i will receive a text message with a code or link to activate it within 14 days of ordering. This has not happened and still hasn't and now we're in October.I've only now noticed bec...

I placed my order on the 9/10/22

I placed my order on the 9/10/22 and it said it would be with me within 7 days, it has been over 2 weeks and nothing has changed, is there anyway to get a more accurate update on my order??

Friends and Family code not being accepted

Trying to upgrade to a new SIM only plan and apply a Friends and Family discount code - the (texted and correct) code is not being accepted at the “enter promotion code” stage. Called 150 - they can’t sort it. Looking through these support pages it s...

Where’s my order

Placed an order last week for I phone 14 ….money has been taken and no phone… no delivery date … nothing ??

apple watch ultra order is coming soon message

Hi I ordered an apple watch ultra with dark divers band and have been waiting for it to arrive like manyyesterday I got a text message from EE saying good news your order is coming soon but I have noticed I get a text message every 7 days from EE reg...

Darren707 by Investigator
  • 715 Views
  • 6 replies
  • 0 Helpful

New iPhone 14 pro max

Hello, hope you are okay? I have ordered the new iPhone 14 pro max in gold, do you happen to know how long roughly the wait is please? thank you kind regardsBrooke

SIM card delivery

If I have been promised that a replacement sim card will be delivered to me , is that actually true? I have waited all day. I was told last night by Ee that one would be delivered to me today between 8 -12pm. It doesnt look as if one is coming. It is...

iPhone 14 pro max ordered which date is it for delivery??

Ordered my iPhone 14 pro max on 4th october it said 21 days for delivery but im hearing people saying it’s longer than this, does anyone know what is the exact dates as it all seems confusing

Sjcrows by Established Contributor
  • 1219 Views
  • 5 replies
  • 2 Helpful

Trying to join EE

I am trying to join EE and its not letting me set up a account  

Andy511 by Visitor
  • 331 Views
  • 2 replies
  • 3 Helpful