Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 63957 Views
  • 120 replies
  • 15 Helpful

Resolved! Ordered phone to store

I ordered a phone to be collected in store Wednesday. I had notification to say its been dispatched, I haven't had any other information though? It says on the email 2 days

What to do?

I recently upgraded my phone and plan. Ee however sent the wrong details to dpd, dpd tried delivering to the wrong address and marked it as refused so ee requested their phone back. Ee told me there is no chance of reattempting delivery as it has to ...

Eemaz by Investigator
  • 761 Views
  • 6 replies
  • 0 Helpful

Order

I have a request and I did not get updates about my request can you reply to me

Order confusion

 Hey guys so weird one I ordered a sim online and it said we will call you within 48hrs to confirm details and then about 15 mins later I got an email from EE saying Successful order with an order number and a messege saying it’s being sent out does ...

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Wykupienie pakietu 25GB

Hej, próbuję wykupić pakiet z 25GB. Po uzupełnieniu danych karty oraz moich danych chcę przejść dalej, ale strona się odświeża i znikają moje dane... nie mogę przejść do kroku nr 3. czy mogę prosić o pomoc?KLAUDIA, POLAND

EE Upgrade

Just wanna to know EE sales Team will do the EE Bill Upgrade by asking my Postcode and birthday to get the personal  information  or not?And they send the email to me by confirmation@info-ee.co.ukIs that a cheat or not? 

Baby4 by Visitor
  • 411 Views
  • 1 replies
  • 0 Helpful

Upgrade Phone returned by EE shop

I upgraded my phone and asked for it to be delivered to my local EE shop. Unfortunately for some reason my phone (that i own & have been paying for for years and years) is still in my dads name (we thought this had been changed ages ago) so I was una...

JessS4 by Visitor
  • 371 Views
  • 1 replies
  • 1 Helpful

Resolved! SIM card

Hello! when will i get my sim card? today is day 3 

Avtandili by Investigator
  • 601 Views
  • 4 replies
  • 0 Helpful

Order

I ordered my up grade on Saturday it was dispatched on Sunday and still had nothing from dpd yet what is going on 

Joolz20 by Visitor
  • 365 Views
  • 1 replies
  • 0 Helpful

Duplicate order

Last night i placed an order for an upgrade on *********** , I was logged out of EE before the order was complete , or so i thought , I have 2 pending £50 for the upgrade so it appears 2 x devices have been ordered , I only require 1 , please cancel ...