Ordered an iphone 15 pro wrong colour

Sq79 · ‎03-10-2023

I recently viewed my order I made on an iPhone when I released it is the wrong colour. I specifically told the man on the other end of the call natural titanium.

Please can a EE member fix this as soon as possible.

XRaySpeX · ‎03-10-2023

No, Community members can't fix your problems, only advise.

If you ordered online or by phone you may cancel the order FoC before or during the statutory 14-day cooling-off period from delivery & then reorder what you really want.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

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Leanne_T · ‎04-10-2023

Hi there @Sq79

Thanks for coming here.

I am sorry to hear this has happened, if you call us on 150, the team can check the order and let you know if any changes can be made if the device had not been dispatched.

Thanks 🙂

Leanne