iPhone I recently ordered is wrong colour

Shazeb-1 · ‎03-10-2023

Hello I recently checked my order and found out the colour of the phone is the wrong colour when specifically asked the caller on the phone for natural titanium. Can this please be resolved before arrival.

someone from EE support get back to me as soon as possible please.

XRaySpeX · ‎03-10-2023

@Shazeb-1 : If you ordered online or by phone you may cancel the order FoC before or during the statutory 14-day cooling-off period from delivery & then reorder what you really want.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

Leanne_T · ‎04-10-2023

Hi @Shazeb-1

Thanks for coming here.

If you call us on 150, the team can check the order and let you know if any changes can be made to get the correct colour ordered.

Leanne 🙂