Orders

A place to ask questions about your orders from EE.

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Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 52626 Views
  • 117 replies
  • 15 Helpful

Order update

Good Evening, I placed an order on Sunday evening for a mobile phone that hasn’t arrived yet. The number you have on file for order updates is for my mobile router so I’m not able to receive any updates. I thought it would of arrived by now.Many Than...

Yelrebmik by Investigator
  • 486 Views
  • 9 replies
  • 0 Helpful

Phone delivery

Hi I ordered my phone on 29th October 2022 still it saying date confirming what should I do

A126 by Investigator
  • 559 Views
  • 12 replies
  • 1 Helpful

Confirmation Email

Hi There i have recently placed an order today and accidently used an email to recieve confirmation etc which i no longer have access to i am wondering if there is anyway for me to go back and change the email i used (sorted it) no longer need help

Kieran80 by Explorer
  • 303 Views
  • 2 replies
  • 0 Helpful

Resolved! Ps5

How can I get a ps5 on contract of am not an ee customer 

Taking a contract

I want to take something, I’m a new customer but it tells me to add EE number which I don’t have. How else can i take something without giving EE number. 

Do I need to unlock my phone before trading it in to EE?

I upgraded my phone and received a discount on the condition that I send back my old phone. My old phone is still locked to the EE network so I wanted to know if I needed to unlock it before sending it in. It has already been factory reset.

Apple Ultra Watch Order

Hello,Is anyone else having issues with the delivery of the apple watch ultra from EE?I originally ordered my watch on 2nd of October. I called on the 12th to check if there was ETA and the chap I spoke too, told me if I cancelled my order for my tra...

egeorgiou by Contributor
  • 536 Views
  • 8 replies
  • 0 Helpful

tv

i ordered a tv were is it

Resolved! Credit check Issue

I have ordered Iphone 13 pro, but due to some issues the support team couldn't be able to complete my credit check. Hence, they cancelled my order. How long will be take to initiate refund to my account. 

abhaym312 by Investigator
  • 491 Views
  • 5 replies
  • 1 Helpful

Resolved! When should i expect my iPhone?

Hello, I have ordered an iPhone 12 Blue 64GB model and had got a message saying "Your order [order number] is on the way." and that's about it. Does this mean that DPD has my phone? and that it's actually on it's way. As this message was sent to me a...