If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need: The email or phone number you used to complete your order Your 10 digit order number You can find your order number in the c...
Hi I ordered s21fe navy cloud mobile and contract yesterday ordered over the phone the operator told me I will get my phone by tomorrow. I got an email confirming my order but there is no order number on it just my account number, so I cannot track i...
Hi I had a contract with EE that expired and was thinking of upgrading.I received a F&F discount code, but could not apply it to my internet order and called your reps.After explaining the situation to a rep (I have his contact details) he informed m...
Why wouldn't the store that sold me a phone, having me pay an upfront cost, not be able to see that the device is backordered? How, in the current technology age, can you not have the sales people see the current stock levels? Prettt bizarre to me.
I ordered my upgraded phone however I have received a XKO code what does this mean? I’m a bit anxious as I’ve seen people saying it’s nothing to worry about and other people saying you’ve not been accepted. Please help.
I ordered a device on a pay monthly plan on Tuesday afternoon and it stated expected dispatch within 7 days - does this mean that the device can be dispatched any day within the 7 day time frame?
Hi I did upgrade for my tablet 1 week ago and is still not dispatched why?when i order it was saying that will be dispatched in 1 day but is still not dispatched and i want to know when my tablet will arrive . thank you
Hi,If I decide to early upgrade and I do it in an EE store, do I have to wait for my phone to be delivered like if I upgrade online or will I get it straight away?Many thanks!
Ordered a Sim only Sim on the 24th of January but still no sign of it? Can’t track it either as I haven’t been sent a delivery text.
I ordered a new phone via early upgrade. Paid £259 10 days ago. The delivery option said 1 day. I have had no correspondence since email confirmation on the day. Very poor communication.
Hi, I ordered an upgrade on my plan but I haven’t received any updates other than the order confirmation. Can someone give me some clarity on this please?
