Orders

A place to ask questions about your orders from EE.

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Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 56108 Views
  • 118 replies
  • 15 Helpful

cancel the order

hi Now I found out that it's only half price for 6 months so i want to cancel the order please do not call me, please contact me by EMAIL/SMS [Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

iPhone order

I've placed an order online on the 9th of November for an iPhone 14 PM Silver. Everything ok but I kept getting phone calls from sales letting me know that if I change the colour of my device to space black I will get it in 7 days which is at least 7...

No order delivery date

I ordered a new phone on the 28th November and I’ve still not had any dispatch email or anything from ee or dpd. the order number that has been sent doesn’t work when I try to track my item. 

Lowey356 by Explorer
  • 354 Views
  • 3 replies
  • 2 Helpful

Problem tracking

I’m currently waiting for my new order and it’s not letting me track 

jode3 by Visitor
  • 266 Views
  • 2 replies
  • 1 Helpful

FandF

Hi If I cancel my order will I lose my FandF discount 

November order

I ordered a watch in November and I got a code but the code says no details of this order! And only got an email of confirmation and nothing else 

Sim only not received

HI I ordered a SIM card for a sim only package and have not received it in 10 days. I am unable to track this on the ee site?

Order delayed?

Do we know when communication will be sent out regarding delayed orders? I placed an order on the 25th November and have had no comms since? Money taken upfront for handset which is fine but I don’t want my monthly bill to increase by the £30 as well...