Orders

A place to ask questions about your orders from EE.

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Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 61823 Views
  • 118 replies
  • 15 Helpful

Resolved! No order details and no way to check.

I have tried the tracking but get "Sorry, we can't show your order details right now."I have also tried calling customer service but because I am a new pay monthly customer, I do not have a phone number yet so can't get any further than that.I ordere...

Resolved! Iphone 14 Pro

I ordered an Iphone 14 Pro on 18th November 2022 and still waiting the delivery or, at least, an estimated delivery date.I´ve tried to track it at "track your order" section but it shows the following messageCould you please help me?

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Sim card

How can I order a new sim card?

Trezapow by Visitor
  • 273 Views
  • 1 replies
  • 1 Helpful

Resolved! Samsung Galaxy S23 Ultra

I ordered a Samsung Galaxy S23 Ultra on Saturday to upgrade my phone. How long does it take to get it delivered.  I only just got a thank you conformation email only. Tried to track my order and it not given much of information. 

Jotse86 by Explorer
  • 583 Views
  • 3 replies
  • 1 Helpful

Upgrade

Ordered iPhone 14 pro 128g in black 5 days ago had confirmation email with order number but heard nothing since but my account has been updated with new data 

Marybell2 by Investigator
  • 401 Views
  • 4 replies
  • 0 Helpful

Resolved! Pre order

Hi I pre ordered Samsung S23 ULTRA ON 2ND OF FEB.Ee SENT ME TEXT SAYING THAT MY PHONE BE DELIVERED EARLIER THEN EXPECTED  I got this message on 10th of Feb.I tried to track my order on ee app and it could not find it. Called ee last Monday operator w...

Eima1 by Explorer
  • 431 Views
  • 3 replies
  • 0 Helpful

Swapped in transit it seems

Today i waited in for my new phone it was sent using the courier dpd . 2 packages arrived 1 contains an ee sim and the other which was ment to be a galaxy s23 was instead a anker plug 24v fast charger i sat there baffled for 10 mins then called ee st...

Resolved! Upgrade

Did a upgrade 5 days ago only had one email with order number was a iPhone 14 pro tracking doesn’t work either 

Marybell2 by Investigator
  • 726 Views
  • 11 replies
  • 0 Helpful