Orders

A place to ask questions about your orders from EE.

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Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 58649 Views
  • 122 replies
  • 15 Helpful

Deal not honoured but they still took my £50.00

I am absolutely furious that I spent an hour online last night ordering an upgrade trading in my current iPhone 12. I went through the whole process and paid my money ( £50 ) and did not receive any communication relating to the order . On speaking w...

Lazza4 by Visitor
  • 388 Views
  • 3 replies
  • 1 Helpful

Confusing delivery dates

 So, I ordered my iPhone 14 Pro Max 1Tb space black on the 2nd. Was told it’ll be delivered on the 9th and it wasn’t, was then told it’ll be the 11th and it wasn’t. I have received no order update but the EE website is now saying “usually dispatched ...

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RDV by Valued Contributor
  • 643 Views
  • 10 replies
  • 0 Helpful

Upgrade phone

Ordered an iPhone 14 pro max on 28th of December when I try to track it it says Sorry, we can't show your order details right now. Any help appreciate

smiffffy by Visitor
  • 407 Views
  • 5 replies
  • 0 Helpful

Where is my order

I placed an order and I haven't received my phone, but payment was taken? Iv tried tracking it, bit it just says unavailable to track  

Cez2 by Visitor
  • 337 Views
  • 2 replies
  • 1 Helpful

New Equipment

I have been told my EE is ready to use but nothing has arrived yet?

How do i know if i passed the credit check?

Hi,I have been trying to build up my credit score for a while now, so i thought i'd try getting myself a new phone as i would like one. I had a e-mail titled 'successful ee order' - but further down it says 'If we have accessed your order before 5pm ...

When will phone arrive

Ordered a new phone Saturday. Out for delivery Monday which didn’t arrive. Changed to be delivered Tuesday. It wasn’t again! Considering I have to be in to give ID! Now it doesn’t say any delivery date! Contacted EE yesterday. And still no word on wh...

R8FTA by Investigator
  • 710 Views
  • 13 replies
  • 3 Helpful

No Communication - Phone Now Returned to EE - Why?

I received a text message saying my new phone was with the courier, then nothing. I log in to the EE app and it says the phone is being returned to EE. Why? My order number is xxxx xxxx xxx xxx x [Mod edit: Please do not post order numbers on the pub...

Add to plan is a joke

I am finding this add to plan a joke. I ordered a TV on Monday as it states delivery in 2-3 days, and that was after I finally got the site to work. Wednesday came and still nothing. Not even been able to track my order as keeps saying, unable to sho...

Ian1305 by Investigator
  • 350 Views
  • 3 replies
  • 0 Helpful

Changed my mind on my order

Order number xkoxxxxxxxxx [Mod edit: Please do not post order numbers on the public board. Thanks!]

Kazjinxy by Visitor
  • 257 Views
  • 1 replies
  • 0 Helpful