Orders

A place to ask questions about your orders from EE.

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Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by • EE Community Support Team
  • 71524 Views
  • 124 replies
  • 15 Helpful

New mobile oder

I'm deaf and need talk about my order is xxxxxxxxxxxxxx.... and did talk about this realised problem bank and I went to bank and they checked cos fraud they can open that why thanks  [Mod edit: Please do not share personal details such as your order ...

Magsmcn by • Explorer
  • 624 Views
  • 3 replies
  • 0 Helpful

New customer - terrible experience

I decided to move to EE after having enough of my current provider (who i was with for 10+ years until the service became terrible).So I shopped around to find the best deals and EE was the one, I happily put my order through for a Pixel 7 and provid...

thr0at by • Visitor
  • 643 Views
  • 1 replies
  • 0 Helpful

IPhone Upgrade

Processed my phone upgrade on 14th September 2023.  EE site told me the phone was in stock and would be delivered in 24hrs.  Now 17th September, no sign of a phone, no message from EE.  My order number when entered into the oder tracking brings up a ...

Gow460 by • Investigator
  • 2299 Views
  • 18 replies
  • 2 Helpful

Resolved! Pre order

Hi, I have placed and order but have had no confirmation. Can I get some assistance or an update on what is going on? 

Naim2023 by • Investigator
  • 1084 Views
  • 8 replies
  • 0 Helpful

EE systems down for two days

I’m having no luck ordering an iPhone 15 Pro Max in store. For the second day, EE’s systems are down. Pathetic!

criostoirom by • Valued Contributor
  • 1072 Views
  • 6 replies
  • 1 Helpful

Question about my order

I have subscribed with you, but so far I have not been told anything about my order. My order number is ************. [Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

Youcefbe by • Investigator
  • 1054 Views
  • 7 replies
  • 0 Helpful

Order

I bought a montly pre-order iPhone and sim yesterday and made my payment. I did not receive any information. When will the product arrive, a number where I can track it, etc. I'm not even sure whether the product will arrive or not. I cannot reach cu...

Hazallin by • Explorer
  • 1007 Views
  • 7 replies
  • 0 Helpful

Call for order confirmation

Hi, I made an order for an iPhone 15 pro max, I was told to call the number to confirm some details for my order to be processed. I tried calling them 3 times and all three times calls were over 2 hours yet no response. How do you expect people to ca...

buying a new phone

 i buy iphone 15pro max and paid 300£ upfront but now they send me a massage to call costumer care but after 5 long hours of call still no one is picking call and available for talk. what to do with it 

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