Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 69639 Views
  • 120 replies
  • 15 kudos

Parcel

When can I expect my parcel ? *********** Mod edit: [please don't post personal information on the community].

Flip 5

Hey I've pre ordered this flip 5 do we know when I will receive this as they have said the 4th but had no further updates at all.  Many thanks 

Resolved! Return of trade in iphone

I recently upgraded to the iPhone 14 and sent my iPhone 11 back as a trade in on 20 October, that was a Royal Mail strike day whose service I used as it was printed on the Jiffy bag EE sent to return it in .it’s now the day before the next day of Roy...

janky007 by Explorer
  • 1861 Views
  • 6 replies
  • 0 kudos

Ordered switch on Saturday

Ordered a switch on Saturday, heard nothing since bar a confirmation text and an email. Can’t track the order, can’t get through to customer service… any help? As I’d like my order tbh 

Dàvin by Investigator
  • 674 Views
  • 5 replies
  • 2 kudos

Flip 5 pre order delivery

Does anyone know the pre order delivery dates to the pre launch on the shelves on the 11th of August as im awaiting a update like everyone else that's pre orderd the device

The device you’ve ordered is currently out of stock

3 days ago, I ordered a Pixel 7 Pro and it said on the website that the device would be "usually despatched within 7 days" and was "Available to Order".  Today I've received an email saying that "The device you've ordered is currently out of stock, b...

jayc1981 by Explorer
  • 1794 Views
  • 3 replies
  • 0 kudos

Resolved! No Delivery updates

Hi I upgraded my phone Saturday morning and it said it would be dispatched in a day. I still haven't.heard anything and can't get any delivery updates. Need assistance quick as my current phone is about to die.... Thanks 

Resolved! 14 pro max

i want to order new  14 pro max 256 

Resolved! Order phone

I'm trying to oder a phone but my screen won't come off 'link a device' its driving me nuts coz I don't want to do that I just want a phone. Pleeeeeease help sue x

Rosina57 by Investigator
  • 679 Views
  • 3 replies
  • 1 kudos