Ordered, payed for, no confirmation email or tracking or order reference number.

Bxcci · ‎21-10-2023

Today i ordered my phone via my PC. After completing all steps to filling out my contract and payment details I payed the upfront cost to place my order. The money came out if my account and EE tried to load a 'your order' page. I must add I DID not have an account before ordering. I DID use my phone number currently as my contact info and DID use my email that I used to create this account with. (I was worried I used a capital G on gmail but have been told it isn't case sensitive). I'm now at a loss with a contract set up with EE not being able to know or see if my purchase was successful and arriving. All u know is I've payed an upfront cost. I do not see where to find my orders on my EE account.

Bxcci · ‎21-10-2023

Today i ordered my phone via my PC. After completing all steps to filling out my contract and payment details I payed the upfront cost to place my order. The money came out if my account and EE tried to load a 'your order' page. I must add I DID not have an account before ordering. I DID use my phone number currently as my contact info and DID use my email that I used to create this account with. (I was worried I used a capital G on gmail but have been told it isn't case sensitive). I'm now at a loss with a contract set up with EE not being able to know or see if my purchase was successful and arriving. All u know is I've payed an upfront cost. I do not see where to find my orders on my EE account.

Reply

XRaySpeX · ‎21-10-2023

@Bxcci : There is no point & against forum rules in repeating your post all over the place. It will be noticed anyway and responded to by anyone who thinks they can deal with it.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Bxcci · ‎22-10-2023

I did actually remove the first post due to me noticing it being in the wrong place so i reposted it to the correct place and no where else But thank you for your time and response.

Christopher_G · ‎22-10-2023

Hi @Bxcci

Welcome to the community.

I suggest speaking to our Mobile Care team so they can check the order for your and let you know what's happening with it.

Chris