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ee returns

bryoniwalker22
Explorer

‎04-10-2023 12:13 PM

I recently arranged with EE store to send my phone back to EE as i can't get into the store so need to rearrange delivery, how long will this take for EE to receive my phone back and get in touch with me?

0 Helpful
3 REPLIES 3
Chris_B
Grand Master
Grand Master

‎04-10-2023 01:59 PM

@bryoniwalker22  where did you purchase this from and why do you want to send  it back ?  There is no cooling off period for store sales. 

0 Helpful
bryoniwalker22
Explorer

‎04-10-2023 02:09 PM

I purchased this online and they delivered to the store instead of my home address but EE said the store would have to return it and they i would need to rearrange the delivery 

0 Helpful
James_B
EE Community Support Team
In response to bryoniwalker22

‎04-10-2023 06:13 PM

Hi @bryoniwalker22,

It should only take a few days for the phone to be returned to the warehouse.

You'll need to place a brand new order once the return has been processed.

James